Above and Beyond
Just a shout-out to Marcus and GSRA. My cars exhaust broke in half on the way to work one morning and I needed it towed to my mechanic 20 miles away. It was pouring rain and I wasn't about to crawl underneath and wire it up. I paid extra to have it towed near my home.
The tow driver showed up and dragged the car up on the flatbed and dropped me off at work 2 miles up the road. I gave the driver the address and the name of my mechanic's business and off he went.
Well, my car never showed up. He took it to the wrong place and told them I was a regular customer and to go ahead and do the repair... which they did. Why? They never gave me an explaination why they would repair a car without the owner's authorization.
Anyway I eventually found my car and Marcus went above and beyond the call of duty to make things right. I will happily renew my membership again.
Just remember folks, when the tow driver shows up and is smoking a Hookah on the console of the tow truck, get another driver.
Mike
The tow driver showed up and dragged the car up on the flatbed and dropped me off at work 2 miles up the road. I gave the driver the address and the name of my mechanic's business and off he went.
Well, my car never showed up. He took it to the wrong place and told them I was a regular customer and to go ahead and do the repair... which they did. Why? They never gave me an explaination why they would repair a car without the owner's authorization.
Anyway I eventually found my car and Marcus went above and beyond the call of duty to make things right. I will happily renew my membership again.
Just remember folks, when the tow driver shows up and is smoking a Hookah on the console of the tow truck, get another driver.
Mike
