Forum Discussion

rgreengas's avatar
rgreengas
Explorer
Sep 28, 2013

APP Update

Hi

I have downloaded the Roadside Assistance App and registered my details. All of that went well. But, when I went to put in the details of my RV (Heartland Landmark 5th Wheel) there were only about 12 options under manufacturer and they all actually seemed to be models from one particular manufacturer. I would really like to get all of my information into the system so I can use it, as designed, if the situation ever arises, but right now, I'm not able to do so. So, help!
Roadside Assistance
  • rgreengas's avatar
    rgreengas
    Explorer
    Oct 06, 2013
    rgreengas wrote:
    Thank you for the post rgreengas. I apologize for your difficulties with the App. Please send me a private message with your Good Sam and contact information. Someone will contact you on Monday to confirm that the information has been added to the App. Thank you for your patience regarding this. Zach


    Hi Zach

    Remember me? I'm the customer and forum member that you said you would get back to right away. You asked me to send a private message with my contact details which I did. Now it has been over a week and no one has contacted me so I can update my Good Sam Roadside App.

    How about it Good Sam? Let's see some of that world renown customer service here!

    By the way, I just tried to update my RV in the App and now, after I put in the date only 3 possibilities show up under Manufacturer/make. I'm sure that there are more than 3 makers of RV's out there.

    Awaiting your reply.
  • rgreengas's avatar
    rgreengas
    Explorer
    Sep 28, 2013
    Done. Please note that I was able to register my account with the app. It was when I tried to put in the info for my specific RV that I ran into a problem.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Sep 28, 2013
    Thank you for the post rgreengas. I apologize for your difficulties with the App. Please send me a private message with your Good Sam and contact information. Someone will contact you on Monday to confirm that the information has been added to the App. Thank you for your patience regarding this. Zach

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