Assitance denied because of delay reporting?
Upon leaving for a four week trip to Europe, rather than carrying my vehicle keys all over the place, I left them in my pickup truck console and locked the doors. When I finally got back to my vehicle...
Forum Discussion
Update:
Mark from GSRA Care Team called me back. He agreed that my first claim should not have been denied. He also promised that there would be a review of the first call recording to see if there is a possible coaching opportunity.
Even if nothing ever changes, I still consider that good customer service. The customer wants to make sure there voice is heard. GSRA appears to do that. I wish I could say the same for my cable TV provider.
Mark from GSRA Care Team called me back. He agreed that my first claim should not have been denied. He also promised that there would be a review of the first call recording to see if there is a possible coaching opportunity.
Even if nothing ever changes, I still consider that good customer service. The customer wants to make sure there voice is heard. GSRA appears to do that. I wish I could say the same for my cable TV provider.
