Autopay anyway!

Sometime back, maybe a month, I talked with a GS RS agent and asked my account be taken off auto pay (no way to do that on website). I was assured it was removed. Unfortunately I trusted the agent (my mistake) and did not record time date and name. Today I see I have been billed for another year against my wishes. I have been on hold for about 1/2 hour waiting to talk with an agent to try and reverse this. Go figure, all agents are busy, how convenient. I had decided I no longer wanted or needed GS RS, hence the request to not auto renew. This is shady at best and unethical but from what I read here this is SOP anymore for GS.
Honestly I have no problem with the service, I just don't need or want it anymore. I would appreciate it if someone from GS RS would "reach out" to me and fix this.
Lee