BAD EXPERIENCE
I have always complimented roadside assistance but today I had a bad experience that needs clearing up. I lost my brakes near home, got home using the rig brakes thankfully. NO ONE was hurt. I call...
Forum Discussion
2 disabled elderly people left stranded on hwy by GS. Paid for Platinum Plus Roadside Assistance membership. After breaking down, We needed a 10 mile TOW into town, where we could get a motel room to tend to immediate medical needs of husband, elevate legs & take meds & rest. Did NOT need to be taken to ER or medical facility resulting in thousand$ unnecessarily. We maintain all medical supplies and medicines necessary in our vehicle. Our camper is basically a MOBILE BATHROOM and health lab. Both husband & spouse need immediate access to toilet, as symptoms of disabilities often dictate. Spouse/ caregiver live bathroom to bathroom break & plane flight causes complications. We travel by truck camper to various medical facilities to avoid discomfort, unpleasantness, embarrassment and health complications. We don't do recreational travel. We've had to do this for about 2 years because of husbands serious ill health issues. Did not need to be taken to emergency medical facility and We did NOT want to leave our vehicle on side of hwy where it might get impounded by DOT & taken to who knows where til who knows when and how expensive? Could get stolen, etc. Just so many variables with possible negative impacts if we left our vehicle unattended.
We only needed a SIMPLE 10 MILE TOW. We could then safely wait till next day for vehicle to be repaired. A stranger (Rick) drove up, dragged our vehicle into town with a heavy chain, and saved our lives. GS had told us to wait until tomorrow, but my husband couldn't WAIT. I called 411 to get numbers of TOW services, but all the numbers I called were wrong numbers? In desperation, I began dialing 911, when suddenly the stranger appeared and pulled us to safety in town, where we got a motel room. I informed GS of our new location & GS said they'd tow our truck to a repair facility early next morning first thing!
However, Next morning, GS had forgotten about us. We called again and Buddy's Tow Service (a 24/7 service) towed our truck to a repair shop. Shop charged for diagnostics and said they had to order parts. Shop waited till end of day after closing hours, to inform us that our truck was inoperable and permanently disabled. Shop offered $200 for inoperable truck, but we declined. Shop knew we needed to get back to NM quickly to make an important medical appt. We had to leave our truck at shop overnight while we tried to figure out what we were going to do next? But, why did shop order parts and charge labor for installing parts on a DEAD truck?
I started trying to find a U-haul truck & transport to haul our truck back to NM. None were available. We then decided to store our truck somewhere safely while we rented a vehicle to get us back to NM asap! Nobody would rent us a car ONE WAY back to NM. We were basically trapped in Ardmore OK and terrified out of our minds! Then Rick, the stranger who had saved us in the first place saved us again. He loaned us his Tahoe to get back home because he felt compassion over our tragic situation.
We returned to shop the following morning and had to pay $589.26 to retrieve our truck and have it towed to a safe place. Shop owner said and wrote on invoice that the truck needed a new engine. Rick, the Good Samaritan stranger said he had a certified mechanic Business Associate/Friend who would inspect our truck while we were gone back to NM.
Sadly, my husband missed his important noon medical appt. Awful repercussions because of that! While going through awful medical follow ups back home in NM, we received an exciting phone call from Rick in Ardmore who had saved us and loaned us his Tahoe. His friend, a certified mechanic, was out test driving the car after having installed a catalytic converter. Rick exclaimed, "Your truck runs GREAT!" So, GS gave us the shaft and then unloaded us on a chop shop, we feel? The delay in time was the most deadly to us!
We rely on Feedback, forums, and other resources to be factual about products and services, so that we can be informed consumers when we choose a product or service to purchase. We feel that GS discards / deletes most of the complaints. A few slip by just to look honest maybe? Could there be GS Ringers on the forum threads? I hope you can spread the news about possible response deletes.
GS should state that their roadside service can only be utilized Monday thru Friday if that is so. GS should state that travelers may be required to WAIT a day or two to get rescued off road or hwy. GS should state that Platinum Plus doesn't always abide by mile radius agreement or other contract promises due to various factors. I thought that I had purchased a reliable and safe "peace of mind" assurance, didn't you?
Joyce
We only needed a SIMPLE 10 MILE TOW. We could then safely wait till next day for vehicle to be repaired. A stranger (Rick) drove up, dragged our vehicle into town with a heavy chain, and saved our lives. GS had told us to wait until tomorrow, but my husband couldn't WAIT. I called 411 to get numbers of TOW services, but all the numbers I called were wrong numbers? In desperation, I began dialing 911, when suddenly the stranger appeared and pulled us to safety in town, where we got a motel room. I informed GS of our new location & GS said they'd tow our truck to a repair facility early next morning first thing!
However, Next morning, GS had forgotten about us. We called again and Buddy's Tow Service (a 24/7 service) towed our truck to a repair shop. Shop charged for diagnostics and said they had to order parts. Shop waited till end of day after closing hours, to inform us that our truck was inoperable and permanently disabled. Shop offered $200 for inoperable truck, but we declined. Shop knew we needed to get back to NM quickly to make an important medical appt. We had to leave our truck at shop overnight while we tried to figure out what we were going to do next? But, why did shop order parts and charge labor for installing parts on a DEAD truck?
I started trying to find a U-haul truck & transport to haul our truck back to NM. None were available. We then decided to store our truck somewhere safely while we rented a vehicle to get us back to NM asap! Nobody would rent us a car ONE WAY back to NM. We were basically trapped in Ardmore OK and terrified out of our minds! Then Rick, the stranger who had saved us in the first place saved us again. He loaned us his Tahoe to get back home because he felt compassion over our tragic situation.
We returned to shop the following morning and had to pay $589.26 to retrieve our truck and have it towed to a safe place. Shop owner said and wrote on invoice that the truck needed a new engine. Rick, the Good Samaritan stranger said he had a certified mechanic Business Associate/Friend who would inspect our truck while we were gone back to NM.
Sadly, my husband missed his important noon medical appt. Awful repercussions because of that! While going through awful medical follow ups back home in NM, we received an exciting phone call from Rick in Ardmore who had saved us and loaned us his Tahoe. His friend, a certified mechanic, was out test driving the car after having installed a catalytic converter. Rick exclaimed, "Your truck runs GREAT!" So, GS gave us the shaft and then unloaded us on a chop shop, we feel? The delay in time was the most deadly to us!
We rely on Feedback, forums, and other resources to be factual about products and services, so that we can be informed consumers when we choose a product or service to purchase. We feel that GS discards / deletes most of the complaints. A few slip by just to look honest maybe? Could there be GS Ringers on the forum threads? I hope you can spread the news about possible response deletes.
GS should state that their roadside service can only be utilized Monday thru Friday if that is so. GS should state that travelers may be required to WAIT a day or two to get rescued off road or hwy. GS should state that Platinum Plus doesn't always abide by mile radius agreement or other contract promises due to various factors. I thought that I had purchased a reliable and safe "peace of mind" assurance, didn't you?
Joyce
