I'm new to RVing and to Good Sams and Camping World. My experience so far has been ok with purchasing items from the store. I get help if I ask for it, otherwise I'm on my own. Recently I asked for help with a surge protector but the service dept. was backed up and noboby available to help. So I thought I would try again at a later date when they were not quite so busy. I returned to the store a few days later to inquire again about a surge protector and to buy LP Gas for half price, which they offer on Tuesdays and Wednesdays. Again, they were too busy to help me. There was a young service tech who couldn't answer my questions, and didn't know how to help with an on-board propane tank. The other tech would not look up from his computer, but told me that it would be awhile. When I asked him to be more specific he said 15 minutes to an hour, maybe two. Well, not wanting to hang around for possibly 2 hours to buy propane I went to the dealer next door and had my propane in a matter of minutes, although I did pay full price. The techs next door are always friendly and I do have a Route 66 membership wit them, but I prefer to use my Good Sam membership because of the many discounts and offers, and Camping World has a much wider selection of merchandise. I hope this is not the norm at this Camping World, but I also noticed that they must have a contract with a local tour bus operator, because their service area had several of the buses in the lot, and at least 2 in the work bays. Thanks

your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .

midnightsadie wrote:your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .No, I think he asked them to sell him some LP at their advertised price and they blew him off......Sounds like typical CW attitude to me.

midnightsadie wrote:your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help . I would expect them to answer a question! Its called customer service! I no longerf buy much at CW. I can get better help and prices from our local RV dealer.

Bird Freak wrote:midnightsadie wrote:your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help . I would expect them to answer a question! Its called customer service! I no longerf buy much at CW. I can get better help and prices from our local RV dealer.X2

Camping World, Nashville, TN | Good Sam Community

11 Replies

mlemonis
Explorer
May 17, 2013
I will be reading these all tonight and any service issues will be taken care of.
rbutton
Explorer
May 16, 2013
So often it's not the company but the staff. CW like lots of other stores has some good staff and some ... shall we say not so good! I went in to my local CW to purchase a set of 7 tires for our class C. Now I'm a patient person and waited almost 45 minutes to get the attention of the person at the service counter. At first it looked like they were busy but as I had time to watch I noticed that it's wasn't busy but that they seemed to be new and did not understand how to find things. When I finally got to ask for complete set of tires the staff did not know how to find a price nor what brands they had. Now the service manager was there but was busy keying in invoices into their system so could not help. I ended up going down the road to another tire dealer and left him with about $2,500 worth of tires on my RV.

So that's one visit of really poor customer service.

Then about 3 weeks later I go back looking for a some LP fittings to add a auxiliary LP tank to our RV for cold nights in the desert. A different service person was helping a number of people out, and managing to keep them all smiling and happy. Added me to his collection of customers, took the others along as he is explaining about sat tv systems and pulls off the shelf exactly the hardware I was looking for. Then never missing a beat when I ask about a hardwired to plug in, 30amp conversion, took us all around the shelf for that kit too. I hung around to listen to his discussion on gps systems for someone else. I got great service from someone that knew his products!

Same store but different customer service!

My point it's usually not the company but the people that make the difference. Some of that comes from management, kinds of people they hire and the work ethic they instill in their staff. Dealing with the public in this day and age is an art. The wise managers find those staff with good skills and work hard to keep them.

I found my go to person at the local CW and look for him on each trip in!
Ron8877
Explorer
May 16, 2013
The Springfield CW is the last CW I was in we had no problem with service from the staff there. I also wanted to talk to the manager about some stuff. That took a while but that is to be expected when you just stop in and want to talk to the head person. You can't expect them to drop everything to talk to you. That just isn't always possible. As it turned out when I did get the chance to talk to her she took me over to talk to another person to take care of me. Unfortionatly I wasn't able to do the business with them that I wanted to do. Not because of CW but because of the company that I was working for. As with anything you have to check the prices and sometimes CW gets my business and sometimes they don't.
Ron
eaugustin
Explorer
May 16, 2013
Oh, and for those of you who do not have his email it is:
MarcusVIP@CampingWorld.com
eaugustin
Explorer
May 16, 2013
So service is not a priority a camping world. Maybe Mr. Marcus Lemonis hasn't heard this enough. I'll be sending him an email. Thanks for the comments.
chevyman2
Explorer
May 16, 2013
I went to CW in Springfield, Mo. a few months back. I was looking for 2 specific items that I did see on the CW website. (Yes I know several items "anywhere" are only available online these days). I told the lady exactly what I was looking for. (Well the first item anyway). She looked the building over, even in back, no luck. Then she apoligized and asked if there was something else. When I said yes, we started discussing the "use" of product #2. She then said, "that sounds pretty pop up specific" I said yes I own a pop up. She said, "well we dont usually have many things that cater to that crowd". She told me that Walmart is generally better suited for those who generally fall in to the CHEAP category.

That was my first and my last visit to that CW. Incidentally I have only been inside 2 CW stores. Nashville, Tn. and now Springfield, Mo.

The lady might be right. Walmart at least does try to help me find items. Even if they are for the CHEAP people.
ronniedean1234
Explorer
May 16, 2013
Bird Freak wrote:
midnightsadie wrote:
your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .
I would expect them to answer a question! Its called customer service! I no longerf buy much at CW. I can get better help and prices from our local RV dealer.

X2
Bird_Freak
Explorer II
May 15, 2013
midnightsadie wrote:
your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .
I would expect them to answer a question! Its called customer service! I no longerf buy much at CW. I can get better help and prices from our local RV dealer.
The_Texan
Explorer
May 15, 2013
midnightsadie wrote:
your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .
No, I think he asked them to sell him some LP at their advertised price and they blew him off......Sounds like typical CW attitude to me.
midnightsadie
Explorer II
May 15, 2013
your asking them to stop working on a paying customers rig to work on your rv.questions ask your questions here ,you,ll get free help .