I just thought I would pass along some information to any one hoping to have work done at Camping World service department. I took my motor home to CW in Chattanooga, TN. to have the front cap diagnosed as the glass people hired to replace the glass could not get the windshields to stay in and one of the new windshields cracked. The service dept. had the motor home for a month before saying it was ready. When we picked the mh up the carpet was covered with black glue used on the windshield. Approx. 3days later I noticed the windshield had popped out and made arrangements to take it back to CW. I was told the new gasket was never glued in and they would have it fixed. After anther 2weeks we again picked up the mh and returned home. The service manager called me that evening to see if we got home ok. After the call I checked the windshield and found the driver’s window was not in the gasket. Now to the point I would like everyone to know. The insurance company handling this claim asks the service dept. several times to check item and send a report to them as this was a collision case not just window replacement. The service dept. never sent the requested information. This insurance company is the company Good Sam's endorses. The service dept. claims after a month and a half they had no labor in this job. Now those of you that have heard that the CEO of GS and cw Mr. Marcus Lemonis takes these situations serious should know I sent him a certified letter along with a complete log of everything that transpire and after 2weeks emailed him expressing my disappointment that he did not even acknowledge my letter. I have still not heard a word. If one is to present themselves as watching post and taking of matter one must also expect to be called out when they do not.

Smoke by CW will commence shortly.How far fro the factory are you?HAve you called them to help get a handle on the problem.The factory may have some info that CW does not.

When we picked the mh up the carpet was covered with black glue used on the windshield. Approx. 3days later I noticed the windshield had popped out and made arrangements to take it back to CW. I was told the new gasket was never glued in and they would have it fixed.They got all the glue on the carpet and none on the gasket? The insurance company handling this claim asks the service dept. several times to check item and send a report to them as this was a collision case not just window replacement. The service dept. never sent the requested information. This insurance company is the company Good Sam's endorses.Did the Insurance company recommend you take it to CW?The service dept. claims after a month and a half they had no labor in this job.No labor bill? Thus no report to send the Insurance company.Ask your Insurance company to take care of the problem. And find a repair place for you. Not your problem unless you already signed off on the repair badly done.

"Now those of you that have heard that the CEO of GS and cw Mr. Marcus Lemonis takes these situations serious should know I sent him a certified letter along with a complete log of everything that transpire and after 2weeks emailed him expressing my disappointment that he did not even acknowledge my letter."Mr Marcus Lemonis has moved on to acting in a CNBC reality show called “The Profit”, so a lot less pressence here.Do try sending detail account of issue and struggles to his email:Marcusvip@campingworld.com (He may help out)..Sounds like a nightmare, good luck with resolution.What type and year motorhome? Sounds like the windshield area may not be "SQUARE"...By the way to get something correctly fixed, not too much further than trekking from Blairsville to Chattanooga, try Apalachee RV in auburn GA, excellent service center --Apalachee RVGood LuckMarkiemark:C

Hello LouieLester, Thank you for bringing this to our attention and my apologies for the trouble. I was able to locate your information and have requested that someone reach out to you. Thank you and have a good dayElizabethMarcus Rapid Response Team

Camping World Service Dept. | Good Sam Community

darsben
Explorer II
Jul 13, 2015
Smoke by CW will commence shortly.

How far fro the factory are you?
HAve you called them to help get a handle on the problem.
The factory may have some info that CW does not.
2_many_2
Explorer III
Jul 13, 2015
Subscribed
Triker33
Explorer
Jul 13, 2015
When we picked the mh up the carpet was covered with black glue used on the windshield. Approx. 3days later I noticed the windshield had popped out and made arrangements to take it back to CW. I was told the new gasket was never glued in and they would have it fixed.

They got all the glue on the carpet and none on the gasket?
The insurance company handling this claim asks the service dept. several times to check item and send a report to them as this was a collision case not just window replacement. The service dept. never sent the requested information. This insurance company is the company Good Sam's endorses.

Did the Insurance company recommend you take it to CW?
The service dept. claims after a month and a half they had no labor in this job.

No labor bill? Thus no report to send the Insurance company.
Ask your Insurance company to take care of the problem. And find a repair place for you. Not your problem unless you already signed off on the repair badly done.
Markiemark32
Explorer
Jul 13, 2015
"Now those of you that have heard that the CEO of GS and cw Mr. Marcus Lemonis takes these situations serious should know I sent him a certified letter along with a complete log of everything that transpire and after 2weeks emailed him expressing my disappointment that he did not even acknowledge my letter."

Mr Marcus Lemonis has moved on to acting in a CNBC reality show called “The Profit”, so a lot less pressence here.

Do try sending detail account of issue and struggles to his email:
Marcusvip@campingworld.com (He may help out)..

Sounds like a nightmare, good luck with resolution.
What type and year motorhome? Sounds like the windshield area may not be "SQUARE"...

By the way to get something correctly fixed, not too much further than trekking from Blairsville to Chattanooga, try Apalachee RV in auburn GA, excellent service center --

Apalachee RV

Good Luck

Markiemark:C
Good_Sam_Care_T
Explorer
Jul 13, 2015
Hello LouieLester,

Thank you for bringing this to our attention and my apologies for the trouble. I was able to locate your information and have requested that someone reach out to you. Thank you and have a good day

Elizabeth
Marcus Rapid Response Team
old_guy
Explorer
Jul 13, 2015
another satisfied customer. posts like these make me wonder why they hire people like they do to work at CW. must be a bunch of misfits if you ask me.
lj2654
Explorer
Jul 13, 2015
here we go again, they reach out a lot but do they resolve all the issues people have on here?
LouieLester
Explorer
Jul 13, 2015
I will have to say the insurance company is as upset as I am. The adjuster has worked with me and now the coach is at Apalachee RV. Seem like really nice people. Thank you all for your comments and help.
LouieLester
Explorer
Jul 13, 2015
Spoke with Forest River and the coach is not under warranty (2003) so they will not work on it. They did give me a lot information which I shared with CW along with who to contact at Forest River,
. CW service Dept ignored all that information
maddczech
Explorer
Jul 14, 2015
Chattanooga cw is a cobbleshop. I speak from experience.