This is the problem.It is my belief that Good Sam is not hiring reliably towing companys.When the call first went out for assistance, it was GSRSA reply that they had a very limited pool if you will of towing companys to choose from. To say AAA uses the same towing companys to provide service I would have to disagree. Sometimes possible. But not always. And their was no traffic. I believe you too would be just a little agitated if you was told an hour and a half wait. And it turned out to be 4 hrs. Bottom Line. Your membership is paid to someone to handle your problem. If they Cannot. Then you are not getting your moneys worth.