fulltimedaniel wrote:
I think the economics aside what many would appreciate is a Clear unambiguous statement about what that cancellation policy is.
If that was made clear in the sales information then people could avoid exceeding it and it could become another decision point in the true value being offered before one decides to join.
They must have a limit somewhere, that's obvious, But where is that limit? And under what conditions? I think knowing that would help.
I agree in a perfect world this would be ideal. Unfortunately, we live in a litigious society and the company must have room to make exceptions without creating policy. I was the warranty administrator for a major manufacturer for a time and we had a written warranty to follow but there were always exceptions being made to accommodate circumstances. This was not in the written text specifically so we could make individual exceptions. If a policy were specific then there could be no exceptions and regardless of circumstance the companies hands would be tied.
