Concern over customer service response
Beginning: I renewed my membership for 2 years and received a $25 merchandise certificate. I have been desperately trying to buy part 50378 at my local store in Spokane Valley. They have been nice en...
Forum Discussion
Anonymous
Hi elousv,
First, I'd like to apologize for your inconvenience and frustration. The previous responses you received were correct in that the merchandise certificates are set up with expiration dates and are for use in a SuperCenter or through the call center. However, in your scenario, due to the SuperCenter being out of the part you're wanting to purchase using the certificate, the certificate should definitely have been reissued.
We will make this right. I will reach out to you 1st thing Wed. AM when I'm in the office to confirm your address offline before mailing you a new certificate.
We appreciate your membership...and, your patience through this experience.
Sincerely,
Good Sam Club Team
First, I'd like to apologize for your inconvenience and frustration. The previous responses you received were correct in that the merchandise certificates are set up with expiration dates and are for use in a SuperCenter or through the call center. However, in your scenario, due to the SuperCenter being out of the part you're wanting to purchase using the certificate, the certificate should definitely have been reissued.
We will make this right. I will reach out to you 1st thing Wed. AM when I'm in the office to confirm your address offline before mailing you a new certificate.
We appreciate your membership...and, your patience through this experience.
Sincerely,
Good Sam Club Team
