Concern over customer service response
Beginning: I renewed my membership for 2 years and received a $25 merchandise certificate. I have been desperately trying to buy part 50378 at my local store in Spokane Valley. They have been nice en...
Forum Discussion
GoodSamFamily wrote:
...We will make this right. I will reach out to you 1st thing Wed. AM when I'm in the office to confirm your address offline before mailing you a new certificate....
Sincerely,
Good Sam Club Team
Why? What makes the OP so special that the coupon restrictions don't apply to them? They had plenty of time to use the coupon within the restrictions printed on the coupon.
Squeaky wheel gets the grease? That isn't fair to all the people that receive a coupon and abide by the written restrictions.
The first three responses by customer service were the correct responses.
