EXCLUSIVE TRIP PLANNER

My understanding is that there are various formats to the different trip planners. The format that GS uses is not compatible with RM. That being said there are various programs on the web that allow you to convert from one to another. I tried it but since I am not computer literate I could not get it to work.


https://www.gps-data-team.com/convert.php


This is one that I found but as stated I could not figure it out, I am sure there are those of you that can. I hope this helps.

NamSniper wrote:
I now am having the same problem. I created two trips and saved them with no problem. I have been trying to create a third trip and I'm unable to add stops. I have rebooted my system several times and even tried after the laptop has been off overnight and still can't add stops.

Use the Rand-McNally Tripmaker. The format is similar to the GS Exclusive minus the campground and Pilot J entities, and if you have a Rand-McNally GPS, you can transfer your trip. I'm not sure GS knows what the fix is. The brand of computer should have no bearing to the fix, operating system might.

NamSniper,

Thank you for contacting Good Sam. Please send a private message with the type of computer you are using and your phone number for assistance.

Thanks,
Stacy
Good Sam Care Team

I now am having the same problem. I created two trips and saved them with no problem. I have been trying to create a third trip and I'm unable to add stops. I have rebooted my system several times and even tried after the laptop has been off overnight and still can't add stops.

Hello lipsonchickencoop,

Thank you for contacting Good Sam, I apologize for the issues you are having with the Good Sam trip planner.
Please provide your contact information in a private message.

Thank you,
Ella
Good Sam Care Team

We are having the same problem. I called Good Sam Customer Service on Tuesday November 28, 2017. I was told that their website was performing beautifully and it must be my computer.

I guess they were wrong according to this thread. This problem has been going on for a few weeks now. Can anyone tell me when it may be fixed. I am trying to plan a 6 month multi-stop trip which begins in 5 days.

Thank you....

I did clear all my cookies, logged out and back in. It did not fix the problem. I have done this twice in the last week trying to fix it.

jdb7566 and chindog,

Thank you for contacting Good Sam and providing your feedback. If you are having issues with the Good Sam Trip Planner we suggest logging out, clearing your internet cookies, closing the browser, and logging back in as this normally fixes any glitches. If you are continuing to have issues, please let us know.

Thanks,
Stacy
Good Sam Care Team

I was having that same problem a couple of days ago. I logged out of the GS website, shut down my browser, then started all over. I went to My Trips, and created a new trip. Then went back to my original trip, and at that point was able to start adding stops again. I don't know if it was anything I did, or if the glitch just corrected itself while I was fiddling around.

Thank you for the update jdb7566.
Please let us know if we can be of further assistance.

Thank you,
Ella
Good Sam Care Team

Good Sam Care Team wrote:
Hello jdb7566,

Thank you for contacting Good Sam, I apologize for the issues you are having with the trip planner. I will look into this issue.

Thank you,
Ella
Good Sam Care Team

It is working fine, again. Seems to be a hit and miss issue.