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Cubanredneck's avatar
Cubanredneck
Explorer
Aug 09, 2019

Extended Warranty Not Covering Parts Cost

On a recent camping trip my Class A had a couple of issues that needed repair. Leveling Jacks, Slide Motor, HVAC and Refrigerator. I thought to myself thank goodness I purchased that extended warranty! Well the nightmare then began. When I got home I called the claims department and they began the claim and gave me some places that work under them. Unfortunately in Miami there was only one shop and a mobile that wouldn't take my call. After waiting a month and half to get an appointment with said shop I took it in. 3 Weeks later I get the quote of what the repairs would cost. After reviewing the quote I had to pay thousands out of pocket because 1. They didnt cover the hourly rate the shop has and 2. they said the prices of the parts were excessive so they would not cover them leaving me with an almost 4K bill. I understand them not covering the full rate to a degree if its capped but why not the parts. Im stuck between a rock and a hard spot. This is the only game in town without me having to drive the coach over an hour away to have it repaired with no guarantee Good Sams would cover it there. Whats the purpose of insurance if they dont cover the full cost of parts? Needless to say the claims adjuster told me to reach out to Good Sams to argue the point which I did but has yet to resolve anything. Why have a paid for an extended warranty year after year for 4 years if when i need it they dont want to cover the price of the parts..... Extremely frustrated as i lost the entire summer of travel trying to deal with this situation. Everyone has their money from the insurance company to good sams and Im left high and dry.

Suggestions appreciated....:h
  • Take it to Camping World in Ft Myers or Cocoa. Then all the eggs will be in The Emperor Marcus Aurelius Tiberius Augustus Lemonis's basket and they can fight among themselves, themselves being the different entities/scams he has going on. Unfortunately that probably will not get your RV repaired correctly, but at least you'll get the parts and labor paid for while they're creating more problems by boogering up the problems you already have.
  • Thanks all for the quick replies. As an FYI Good Sams has reached out to me within minutes of posting this. We haven't come to a resolution however they requested a copy of the repair Quote and will see what can be done to help with this bill. I'll keep everyone posted.

    Thanks again!
  • You have learned a valuable lesson, and hopefully others will also learn as well. When selling these extended warranties, which by the way have massive profits for the dealer and salesperson, the brochure and sales pitch make it sound like winning the lottery. You are experiencing the reality. Thay have more excuses, hoops to jump through, terms and conditions tht the warranty looses most of its value.

    I have to wonder that without the warranty restrictions you could have used another shop that was more competent, and charged a lower price on the parts and maybe labor. In the end, with your $4000 co-pay and the money you are paying for that warranty you probably could have just paid for the repairs yourself and be money ahead.
  • Extende warranties are a real hit and miss. It's less stressful to pick and pay for repairs yourself than pay for an extended warranty only to fight with them over coverage. Period!
    Brian

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