First Time Platinum User GS Total Failure
After 1 hour and two call backs GS could not find wrecker to tow car 30 miles home. Used dads AAA same wrecker service came no problem. Driver told us GS does not pay their bills. Have contacted, ask...
Forum Discussion
Ranger Smith wrote:Good Sam Care Team wrote:
gfgriepp,
Thank you for your time and post. If able please send me a PM with your contact information. I would like to share your experience with our executive team for review and follow up.
Thank you,
Mark
Marcus' Rapid Response Team
SEE . . . Told you so . . . Once again a lot of good it does after the fact. I guess Marcus is too busy being a TV celebrity to worry about this situation.
Well c'mon to be fair to GSE they cannot follow up and see why this happened without the persons real name and information. So they must ask for it. It would be nice if the OP would post and update on how it was all handled...that is what is really missing here.
I do think the response could be re worded to make it more satisfying. Something like:
We are sorry for any inconvenience and trouble you have experienced. If you will PM me with your contact information I will get you an answer about this. I will also forward it to the RSA Executive in charge for investigation.....
admittedly a small change in language but the sentiment is clear.
