Good and bad experiences
We had excellent Good Sam service a couple of years ago when we blew out three tires in five days. They provided what I would consider "speedy" service even though one of the blowouts was out in the boondocks.
However, our last need for service left us less than impressed. Last year, we were only a few miles from home after four months on the road and we got a flat. We were able to pull into a rest area on I-4 on the outskirts of Orlando and called for service. Good Sam said they would send someone within two hours. Almost two hours later, they called to see how the service was. What service? No one had showed up. Good Sam called the provider again and then called us back and said the provider wasn't answering the phone and Good Sam wasn't sure they could get someone out to us as it was after 5:00 p.m. A big city with lots of providers and they "weren't sure" they can get someone out? Not good, not good at all. Luckily, just then the Road Rangers truck showed up and changed our tire quickly and for free. Kudos to Road Rangers.....hisses to Good Sam. That said, we'll still renew our service membership based on three good services and only one bad.
However, our last need for service left us less than impressed. Last year, we were only a few miles from home after four months on the road and we got a flat. We were able to pull into a rest area on I-4 on the outskirts of Orlando and called for service. Good Sam said they would send someone within two hours. Almost two hours later, they called to see how the service was. What service? No one had showed up. Good Sam called the provider again and then called us back and said the provider wasn't answering the phone and Good Sam wasn't sure they could get someone out to us as it was after 5:00 p.m. A big city with lots of providers and they "weren't sure" they can get someone out? Not good, not good at all. Luckily, just then the Road Rangers truck showed up and changed our tire quickly and for free. Kudos to Road Rangers.....hisses to Good Sam. That said, we'll still renew our service membership based on three good services and only one bad.
