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Doclocke's avatar
Doclocke
Explorer
Aug 26, 2014

Good Sam Credit Card

I was surprised to see that no topics have been posted related to the changes related to the Good Sam credit card.

We were notified on August 16 that our cards would expire August 31, due to Barclay Bank no longer carrying the accounts. We were further told that new cards would arrive shortly, and then we could use the new numbers to pay all our automatically-debited accounts.

It is now August 26, five days before our cards expire, and we have yet to receive anything at all from the Good Sam Club. This seems to be just another example of how the Club has gone downhill since the recent change in administration, and since we will not accept that sort of treatment, we will let out membership expire at the end of its term.

Are we the only members who have experienced this problem?
  • That definitely doesn't sound right justlookin. I completely understand your frustration and sincerely apologize for the ongoing issues you've encountered during this transition. I will investigate this most recent problem with the bank and get it resolved as quickly as possible.

    Sincerely,
    Robyn Barnes
    Sr. Marketing Director/Good Sam Enterprises
    robyn.barnes@goodsam.com
  • Thank You Robyn for helping me get things squared away. I seen today where they have posted my "lost payment". If I have any more problems I will surely let you know. Once again, thank you!!
  • Comedy bank is a major problem. Customer service is friendly, but incompetent. At least when they screwed up my payment, they fixed it at no cost to me, but it took 3 phone calls to complete.

    Was there any thought given to asking if your customers wanted to change banks? I was perfectly happy with Barclays. Their rewards offers were excellent (got a new Bose Wave Radio and an awesome pair of binoculars for example) and Comedy's rewards are gas cards and restaurant cards that are less than half the same cost as Barclays were. Did you even give any advance warning about the change?? If so, I never received it...

    Most importantly to me, Comedy bank has no smartphone app to check and monitor your account while on the road. Barclays had a GREAT app, especially with the Quick Peek overview. Made it real easy to identify if you had been targeted for theft.

    There is NOTHING good about this change for US. I'm guessing they made some special deal for YOU and that is why the change. Well, today I cashed out almost all my rewards points for Amazon gift cards and closed the account. Lost 1700 points, but my new card gave me 2000 points just for signing up, so that helped a little.

    Overall, I'm very disappointed with this whole fiasco.
    Loren
  • Hi Loren,
    Please send me a PM with your contact information. I'd be glad to discuss your concerns regarding the switch from Barclays to Comenity.

    Sincerely,
    Robyn Barnes
    Sr. Marketing Director
    robyn.barnes@goodsam.com

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