Good Sam Didn't Want To Tow Us
We had our 2007 Dodge diesel break down today. The check engine light came on and the engine died. We were able to get the engine started and off the road to a safe spot. We called GSRA and they told ...
Forum Discussion
Dave826 wrote:GASA765 wrote:
Brian they wanted us drive the 20 miles towing the rig. We weren't going to drive the 80 or 156 miles with rig. We would've left that behind. I did end up driving the 20 miles without the rig. The point I'm trying to make is we pay hard earned money for support in our travels when we need it. In our estimation this time we didn't get that support.
it is kind of interesting though that it depends on witch brochure you read as to what you are entitled to. I was reading this morning that they pay 100 percent toe to the nearest repair facility or 100 percent of the tow to a place of your choosing but then I look through the brochure and this is what it says.
Towing Service
Our 24-hour, 365-days-a-year dispatch center is available with
one toll-free call. There are no pre-set mileage or dollar limits.
When you call for service, Good Sam Platinum Roadside
Assistance pays 100% of the towing fees for the delivery of your
vehicle to the nearest professional service center capable and willing
to repair your vehicle. However, you must request disablement
assistance through our telephone dispatch center within 24 hours
of the disablement. If you make any request for your vehicle to
be taken to a location other than the nearest professional service
center, including your home, the mileage fee (for the distance
in excess of the nearest licensed repair center) will be at your
expense.
If you request to be towed to a location other than the nearest
professional service center, as described above, you will not be
entitled to any additional towing services for the same disablement.
A request for a tow to your home would also require additional
payment if that distance exceeds the distance to the nearest
professional service center.
The mileage fees for any excess mileage and the fees for additional
towing services will be determined and billed directly by
the independent service provider at the time of the disablement,
and all payment of that additional mileage fee or additional
towing service will be paid by the member directly to the service
provider.
Note that service providers and facilities referred to members
Platinum will tow you to the nearest qualified repair facility (unlimited mileage).
Platinum + adds the 100 miles to anywhere of your choosing.
