Thank you for the post samsontdog. I apologize for the delay your wife experienced when she requested service. Our first concern when providing service is our member's safety and not only the well being of the member but also of their vehicle(s). The primary reason for using a network is that we know the provider is bonded and insured. Sometimes the closest provider is not in our network or may be unavailable at the time to provide service. As previously stated by another poster we strive every day to be a zero defect operation. I would be more than happy to review the request for service with you. If so please send me a private message with your Good Sam information, phone number and the best time to reach you and I will contact you on Monday. Thank you, Zach