Good Sam's Roadside Service???????
In about 1 year of membership with Good Sams Roadside service, I have used them successfully 3 times for tire issues. All were satisfactory. Then about 10 days ago, my RV would not start at home. I called for a tow & was offered a choice of a tow or a mobile mechanic. I choose a mobile mechanic. I was sent Tracy with North Texas Truck & Trailer Repair. He arrived in a reasonable amount of time in what appeared to be a very efficient service vehicle. So far so good. After of about 30 minutes of checking, he told me I needed the starter. He said he would have to come back the next day because he did not have a jack to lift it. He said he could bring the starter or I could get it. I asked which store would be best to buy the starter. He suggested NAPA. I went to NAPA & bought the new, not rebuilt, starter for $182. The end result was he never came back or even called me. I left several voice mails on Tracy’s phone to no avail. Finally, I called Good Sam’s Roadside Service back. I spoke with the customer service rep & her supervisor. I was told by both that the issue was between me & the service provider & not their concern. I then said to just tow it to the dealer & was told it would be at my expense since they had filled their obligation by sending a mobile mechanic. They called Tracy & he told them it would be a day or 2 because of the weather? In Dallas, Texas? I thought it was EMERGENCY Roadside service. My contention is they choose an incompetent, lazy & rude company to do their roadside service plus when brought to their attention it was not their problem. I am curious what you all think?
