Good Sam ESP doesn't come through
I have a 2014 Thor Tuscany Motorhome that was just out of the manufactures warranty when the electric steps broke. A large bolt holding the gear in place broke. I have the Good Sam ESP that I bought ...
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I know. If you check out the magazines: Good Sam, Motor Home, Trailer Life....that all have sections where you can write in for help with a problem you might have with an individual company....almost always, when the mag writes to the offending company, the company will pay up. It's just a shame that a person has to go through all the misery just to get compensated for something that should have been taken care of in the first place.
Customer service is pretty much a thing in the past...now it's all about how much profit a company can make and will do just about anything to keep from having to spend a dime more than they have to.
Extended Service Plans are one of the biggest offenders. They cost an huge amount and then will pay out only when they absolutely have to. The fine print contains exceptions that boggles the mind.
I have only dealt with a very few companies that stand behind their product...even when it is out of warranty. Fantastic Fan was one...not sure if it still is since it was bought out.
Ron
Customer service is pretty much a thing in the past...now it's all about how much profit a company can make and will do just about anything to keep from having to spend a dime more than they have to.
Extended Service Plans are one of the biggest offenders. They cost an huge amount and then will pay out only when they absolutely have to. The fine print contains exceptions that boggles the mind.
I have only dealt with a very few companies that stand behind their product...even when it is out of warranty. Fantastic Fan was one...not sure if it still is since it was bought out.
Ron
