Good Sam ESP, Lock in rate
I attended the Atlanta Rally and it was great. However, I do have a situation that I want to bring to your attention. While attending the rally, I talked to a rep at the ESP counter. I explained that ...
Forum Discussion
I'm sorry that the representative at the rally mis-informed you about the qualifications for the rate lock. Because you are now in your fifth year of coverage, we can no longer lock the rate and it is subject to a cost of living adjustment each year at renewal. As I promised you in our earlier e-mail, I will insure that your rate does not increase more than 5% per year. Additionally, our customer service representatives provided you with a free year of Good Sam Roadside assistance and waived the monthly transaction fees as a good will gesture for your trouble. I'm sorry that we can't do anything more to lock in your rates in the future.
