Good Sam Extended Warranty Problem
In Sept of 2012, I purchased a RV Cover for my Class A motor home. I purchased the extended warranty also at the same time for an additional $90. The Camping World where I purchased the RV Cover is now closed. When I purchased the cover the clerk instructed me to wait 3 days and then register the product with Camping world via the internet. when I tried to register the product the system rejected my input. So I called and spoke with someone on the phone. The person that I spoke with was also unable to register my product. The took all my info and said when the computer system came back up, they would enter the info I supplied.
During the Winter storage (Dec thru March) the cover tore in 4 different places. I called the extended warrant people and was told that they had no info in the computer for me.
In order to protect the innocent...I will only use a first name.
This all started on March 20th...I spoke with a Lynn who was the person I spoke with. She took my info and then asked me to email me a copy of the receipt I had. I did this and she received it per our conversation. She stated that she would forward the info to the input section and it would take 3 to 5 days to get it entered. I called on March 28th and spoke with Helen. she stated that she could not find any record for me on the computer and I asked her to have "Lynn" to call me back. On April 2nd, and not hearing from "Lynn", I spoke with "Steve." Steve was unable to help me, and said that he would transfer me to a supervisor. I spoke with Randy, Eric and Rene, neither of these people could help me nor could they explain why my info could not be entered into the computer. I re-emailed a copy of the receipt to "Rene". On April 5th, I recalled and spoke with Victoria and explained my problem and frustration with the system. She said that she would have a supervisor call me. On April 9th a Melanie called me and I explained my problem. She said that she could and would help me. On April 11th, Melanie stated that she was unable to find any copies of the receipt, so I emailed and faxed her a copy of the receipt and she stated that she did get it and would have it entered into the computer. Between April 11th and April 22nd I never heard from Melanie nor anyone from the Extended Warrant Section. So I called on April 22, but was only able to leave a message for Melanie since she was out of the office. On April 29th, and still not have heard from anyone, I called again and spoke with "Lynn" (the first person I spoke with) who said that Melanie was on the phone and she would have her call me. At this present time I have no faith in anyone calling me. I'm losing faith in Good Sam and Camping World to hold up to their part of all this. I will try this first and if it fails, you go to the next step. I need someone to call me or email me and explain why I'm having so many problems with my problem and help me get it done.
During the Winter storage (Dec thru March) the cover tore in 4 different places. I called the extended warrant people and was told that they had no info in the computer for me.
In order to protect the innocent...I will only use a first name.
This all started on March 20th...I spoke with a Lynn who was the person I spoke with. She took my info and then asked me to email me a copy of the receipt I had. I did this and she received it per our conversation. She stated that she would forward the info to the input section and it would take 3 to 5 days to get it entered. I called on March 28th and spoke with Helen. she stated that she could not find any record for me on the computer and I asked her to have "Lynn" to call me back. On April 2nd, and not hearing from "Lynn", I spoke with "Steve." Steve was unable to help me, and said that he would transfer me to a supervisor. I spoke with Randy, Eric and Rene, neither of these people could help me nor could they explain why my info could not be entered into the computer. I re-emailed a copy of the receipt to "Rene". On April 5th, I recalled and spoke with Victoria and explained my problem and frustration with the system. She said that she would have a supervisor call me. On April 9th a Melanie called me and I explained my problem. She said that she could and would help me. On April 11th, Melanie stated that she was unable to find any copies of the receipt, so I emailed and faxed her a copy of the receipt and she stated that she did get it and would have it entered into the computer. Between April 11th and April 22nd I never heard from Melanie nor anyone from the Extended Warrant Section. So I called on April 22, but was only able to leave a message for Melanie since she was out of the office. On April 29th, and still not have heard from anyone, I called again and spoke with "Lynn" (the first person I spoke with) who said that Melanie was on the phone and she would have her call me. At this present time I have no faith in anyone calling me. I'm losing faith in Good Sam and Camping World to hold up to their part of all this. I will try this first and if it fails, you go to the next step. I need someone to call me or email me and explain why I'm having so many problems with my problem and help me get it done.
