Good Sam Financing

UsualSuspect wrote:

Devocamper wrote:

UsualSuspect wrote:
Devocamper, it is not GS, but Essex. I tried to refi via Costco, who uses Essex, same experience, get approved, told it is good for 30 days, no one returns your emails after the approvals, answers the phone, or returns calls. Not sure how Essex stays open.

UsualSuspect--did you wait it out with costco and Essex or use someone else? We called again yesterday and my wife did get to speak to someone but the information was still not very clear, they gave us a payoff on the current loan which we already knew, your right I am not sure how they stay open with this poor service, they said the delay is because they have a lot of people taking advantage of the low rates? Not sure if I should wait them out or continue looking elsewhere? Hope your refinance worked out. I bet this thread gets closed pretty soon like the last one on this topic !!
Mike

I was still shopping as of yesterday. I had sent 3 emails after they approved the loan, and had left messages. My last voice mail yesterday to the Loan Officer was "I guess you are no longer interested in refinancing my rig since you are not returning calls or emails" with my name, app id, and phone number.
Yesterday just before 5 PM I received an email stating they would send me my loan packet on May 1st, and asked if I was financing the closing or paying it out of pocket. The payoff they gave is more than B of A gave me the day before, by about $503 dollars. The email starts off with due to the overwhelming demand for our loan products yada, yada, yada it was delayed. I am not sure if my voice mail finally made them move, or if it was coincidence.
I am letting Costco know I am not pleased with the lack of communication from Essex. If Essex would just take a minute to reply to an email, pickup the phone and answer it, or return my calls, I would be ok with a delay. Leaving folks with a you are approved, then not answering them makes you wonder how responsive they will be if an issue arises. The Essex I am dealing with shares an address and suite number with Bank of The West. My 5'er was financed through Bank of The West, and never had any issues with them, but I am wondering if maybe things have changed.

I think they sell the loans to the Bank of the West, the one time they did answer the phone we asked who would be holding the title and they said it would be held by Bank of the West. We are still waiting for the packet! At least you got a date we were told the packet would get to us by the week of 04/08/2013 so far as of 04/22/2013 nothing has come.