Good Sam Policies

I'm not sure mobile mechanics are sanctioned. I think they find you mobile mechanics. As mentioned under their plan, you are responsible for labor and parts. They are to assis as an alternative to towing your rig. If they couldn't get your slide in, then they should of at least got it towed (flatbed) to a repair facility. You mean to tell me hat you have been waiting for a mobile mechanic to fix your rv for 18 days? Seems like you have long enough time to find someone else to make the repair.

We have now spent 18 days in motels (at a cost of $80 to $120 per night) and it still unclear that we have a 5th wheel that can be driven. We are approximately 1500 miles from home, now stranded in South Carolina...all associated with a problem that developed in AZ and was supposedly fixed by Good Sam sent-and-sanctioned road repair services. Unbelievable!!

Thank you for your post, dhayes. I apologize for any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your questions. I would be more than happy to contact you regarding your questions…please send me a private message with your Good Sam Roadside Assistance membership number and telephone and e-mail contact information. I am looking forward to speaking with you. Thank you, Frank

kalynzoo wrote:
Perhaps my understanding of ERS is in error, but I expect nothing more than to be made road safe or to be taken to a repair facility. I maintain an extended warranty to make repairs, or I contract with a shop to make repairs. Emergency roadside service gets you off the road safely. Am I mistaken?
JMHO

I do not think you are mistaken. While I would have called GS, I do not expect them to know every repair outfit that exists and their quality of work. I think the problem is, there are good and bad folks in business everywhere.
I don't let just anyone work on my rig. I had an air leak. and the rig was not movable as the brakes were locked, GS sent out a Mobile Mechanic as I did not have the part I needed to fix it, just as I requested. I questioned the guy when he arrived, and looked the Company up online. If I thought at anytime the guy did not know what he was doing, I would have stopped him from doing any other work, and called around to see if I could find someone else.
When you have an industry that sets the standard, then sets the criteria on who is certified and who is not, you will have incompetence. Reminds me of the old saying, never let the fox watch the hen house.

dhayes,

Thank you for reaching out with your situation. Please send us a PM with your membership information and contact information so that we can further assist you.

Christina D.
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

HappyKayakers wrote:
Something must be terribly wrong in Good Sam Land. Normally, one of their customer service reps would have stepped in requesting contact info via PM long before this many posts were made. Maybe the reps are enroute to TX to assist in repairs.

Apparently everyone took the night off and have not checked the forum today?

The multiple posts about Fake Passports, etc., have not been eliminated yet.

I'm sure someone will respond to this post.

Something must be terribly wrong in Good Sam Land. Normally, one of their customer service reps would have stepped in requesting contact info via PM long before this many posts were made. Maybe the reps are enroute to TX to assist in repairs.

Perhaps my understanding of ERS is in error, but I expect nothing more than to be made road safe or to be taken to a repair facility. I maintain an extended warranty to make repairs, or I contract with a shop to make repairs. Emergency roadside service gets you off the road safely. Am I mistaken?
JMHO

So Bigdog...so nice to hear from you again. And Camping World...what on earth do they have to do w/our situation? I have had no contact w/them over the past year. So why are you bringing them into this thread? And in two of the last three breakdowns we have experienced, Good Sam has sent out the repair team. No #1 and no #3 have been woefully inadequate. We have been sitting in anything but a "remote" area of Texas for 5 days...waiting for the mobile service that Good Sam sent out to get us back up and running. We learned this p.m. that the repair service they sent does not even know the name of the part they took out of our slide, let alone the part #. And as for being in a "remote' area of Texas, part of the justification for their inability to fix us is that there are just "too many" RVs here in Texas oil country for parts to be readily available. As I said before, the problem is the quality of the mobile repair services that Good Sam sends out. As far as I am concerned, my wife should NOT be the one informing the Good-Sam-sanctioned repair guy both the NAME of and the part # of what is needed, especially after they removed that part from our fifth wheel to begin with. We are in day 5 of a breakdown, no longer expecting immediate service, as you imply. And so...let me ask you. What is your affiliation with Good Sam? On the payroll, perhaps....?

I was 60 miles from home and couldn't get them to get me a tow... but they did get me a mobile repair tech and 5 hours and $701.55 of my money we are home... thought I bought a tow service agreement...