As stated in our brochure, even the standard, least-expensive plan includes:
RV?Concierge service
While traveling, call 1-800-947-0770, and a live concierge agent
will assist in:
• Locating: RV Repair Facilities, RV Parts Facilities and
Retail Stores, Service Facilities, Fuel Locations, Dump
Station Locations, and other points of interest to RVers
such as Rest Stops
• Helping locate lodging (including Campgrounds & RV Parks)
• Offering a list of the nearest restaurants
• Pointing out National Parks and Historic Sites
• Emergency Message Relay Services
I think the OP has a legitimate complaint since this service was not provided.