good sam raodside assistance nightmare

I joined Good Sam because they view my Ford Trasit 250 van as a Class B RV. I paid for the service. I called for a tow of this van to a mechanic which is 7 miles away from my house. It's been an all day event. They assign this to tow companies that can't hadle a high top van, can't handle the legnth, can't handle the weight, etc. I've learned now that I have to call all the vedors they pick and tell them what the van is and they immediately cancel the order. They even assigned it to a company that was 2 hours drive from the city I am in. What a complete nightmare and waste of money and effort. I called them 3, mind you 3 times, to tell them a tow company I found that could tow this van to the mechanic. But they won't call them. So I am spending hours and hours trying to get this van towed to my mechanic, who told me he left a window open to dive into it at 11am (I called GS at 8am), but now he has to bump it out 12 days because I missed the window. I have to go find my own tow company, and I'm held hostage because they won't call vendors on the phone and tell them what needs to be towed - I HAVE TO! They assign this via computer but never talk to anyone, nor is there a check that the vedor understands what is required. I have to tell GS repeadely who to call. I have to call every vendor they assign it to and explain that it is a large class B vehicle - which they immediately cancel the GS assignment, and I start over. I PAID FOR AN RV POLICY, YET I CAN'T GET ANY SERVICE!!!!! IS THERE ANOTHER COMPANY THAT CAN PROVIDE THIS SERVICE? I have kept an audit trail of all calls and all texts. I'm ready to contact some legal power and esculate this to the internet every place I can. wHERE IS THE RV VENDORS WHO CAN TOW THIS TYPE OF VEHICLE?