good sam raodside assistance nightmare

What is funny is I was contacted by Customer Service Advance team to respond to me having to esculate this several times to get service. While I am telling her all about what I had to do today to get the service level I already paid for, my phone goes silent. I thought they had hung up. I've experienced this on several calls as I explained the issues I was having. What it is - is employees don't give a ripe gripe what your issues are. Express remorse, move them along is the mato. I've been told several times they were esculating this issue up the food chain. So I had to repeatedly call and work the tow myself all day long because employees/tow or account managers do not care. Because they are getting indated with angry customers. They just shut the microphones off until people stop talking.... And none of them did anything to fix it until they assigned it to the tow company I ASKED FOR AT 10:30AM, BUT KEPT ASSIGNING IT TO EVERYONE ELSE SO I HAD 2 TOW GUYS SHOW UP TO FIGHT OVER WHO WAS TAKING MY VEHICLE! I swear... You folks could not find your backsides in a timely manner with 4 hands. As I said, if I was on the road in AZ waiting for all of you to pull your head out, I would be in sad shape. As it was, I was in my house and it took internet and phone to keep calling all the vendors assigned, as well as GS to keep a fire under the team to get a vendor to come get that van. This is not acceptable service.