Finally needed to use the roadside service this morning and it turned out to be a futile exercise. It started out good but quickly turned into the same poor service that I have now grown to expect from anything affiliated with Camping World. After my first call at approximately 9 am, I soon received a call from a nice guy at a shop in Murphy, NC. He confirmed the details of the issue with me and said that he would arrive in about an hour. He called me back in about 20 minutes and apologized because Good Sam would not agree to pay him $100 to travel 90 miles round trip to fix my problem. Good Sam did not call me back to update any progress. I made three more calls to Good Sam before finding out that they were dispatching someone from 2 hours away and they would not arrive until 2 pm. I canceled the work, went and bought tools, and got someone locally to do it at my own expense. I sure am glad that I did not buy the extended service from CW and rest assured that I will never pay for GS Roadside Assistance after my complimentary period expires. I am supposedly "Platinum Plus". I would hate to be gold or silver.Another amusing thing is that when I canceled, I asked the lady who I needed to talk to in order to register a complaint. She transferred me to some customer relations number where after being on hold for several minutes I finally just hung up.

Our GS Roadside Assist. has expired and after several stories lately about all the trouble people have went through we are going to be exploring other options. I know there are also plenty out there that have not had issues. We have been fortunate enough to have never needed to call GS for a roadside problem or anything else. But going full-time next spring we will need coverage again. So we will defiantly shopping around before we purchase another plan.Jo

All in all a fabulous experience...would'nt you say?NOT!

I have defended Good Sam when people were unreasonable but in this instance I cannot find anything to defend. SORRY they were not there for you when you needed them. That in itself warrants you cancelling them. Thank you for sharing

We feel your pain. It does seem that the service (GSRA) was a bit unreasonable. They can't possibly expect a service truck to travel that kind of distance and not get paid. We have had Coach-Net for over 10 years and used them a few times in the past. Several times for older motorhomes and once for the family car. Each experience has been positive for us. For that reason we will stick with Coach-Net.It will be interesting to see if someone from Good Sam can offer you any form of positive resolution.

Good Sam Roadside Service is Useless | Good Sam Community

20 Replies

GSRoadsideAssis
Explorer
Nov 06, 2013
Thank you for speaking to me tcboyd. I glad we were able to reach a resolution and begin to restore your faith in Good Sam. Please feel free to contact me in the future with any questions or concerns. Thank you, Zach
BurbMan
Explorer II
Nov 05, 2013
tcboyd wrote:
Funny how people jump to GSRA's defense and make speculations about the situation without knowing all the details.

Back at ya....funny how folks bash GSRA without posting all the details about the situation.

Still not clear how you went to buy tools if you were in need of roadside assistance...you also never mentioned what exactly the problem was. As was stated, GSRA provides towing, not roadside repairs. Maybe that's why the provider wanted an extra $100...to do the repairs on the side of the road instead of towing back to his shop and repairing it there.

Amazes me that folks think they are in a State Farm commercial where they whistle the jingle and some one appears out of thin air and fixes the problem...
wbwood
Explorer
Oct 31, 2013
tcboyd wrote:
By the way wbwood, the definition of a couple is 2 not 5. Alway has been and always will be. As I said in an earlier post if you are happy with poor service that is fine with me.

they told you someone was coming from 2 hours away....that's a couple...
wbwood
Explorer
Oct 31, 2013
tcboyd wrote:
I never said that Murphy, NC was a big RV destination. I said that the North Georgia mountains were. Disagree if you want to but there are a lot of RV campgrounds there so it is not really disputable.

By the way, I got a call from a GS rep and he completely agreed with me that this is not what I was promised or should expect. He compensated me fairly for my trouble and extended my coverage for an additional year in order to try and gain my confidence.

I'm from Goergia myself. My mothers family hails from the hills around Helen and Robertstown, Georgia (white county). I don't see north georgia as a big RV destination. Yes people in RV's go to the north goergia mountains, but it is not set out as a destination area and it's not looked upon as one. Florida, yes. Myrtle Beach, yes. Arizona, yes. Smoky Mountains, yes. But not the north georgia mountains.
tcboyd
Explorer
Oct 30, 2013
By the way wbwood, the definition of a couple is 2 not 5. Alway has been and always will be. As I said in an earlier post if you are happy with poor service that is fine with me.
tcboyd
Explorer
Oct 30, 2013
I never said that Murphy, NC was a big RV destination. I said that the North Georgia mountains were. Disagree if you want to but there are a lot of RV campgrounds there so it is not really disputable.

By the way, I got a call from a GS rep and he completely agreed with me that this is not what I was promised or should expect. He compensated me fairly for my trouble and extended my coverage for an additional year in order to try and gain my confidence.
wbwood
Explorer
Oct 23, 2013
tcboyd wrote:
smkettner wrote:
I think you may have appreciated the service even if an extended wait if the breakdown was not such an easy fix. These road services are for the big stuff.

I am not a member. Have been towed once in 15 years of RVing, paid cash. Short tow $80, done.

I am surprised that GS does not have agreements with wheel and tire people in an area that is a big destination for RVs. And I am only a member because it came with the purchase of the RV. However, I have been a member of AAA for 20+ years because I am on the road a lot. I have needed them 4 times during those years and the service has always been quick and flawless.

Big destination for RV's, Murphy, NC? I highly doubt that. Did you use AAA in the same location? And if it's been flawless and you are still a member, then why didn't you call them? And to have to wait a couple hours is not a big deal especially if you can't do the work yourself. Once again, you mentioned repairs in your original statement, roadside service doesn't cover repairs.
wbwood
Explorer
Oct 23, 2013
tcboyd wrote:
Funny how people jump to GSRA's defense and make speculations about the situation without knowing all the details. If you want to accept subpar service that is your business, but I will warn others who may have higher expectations.

We only know the little part of your story. You are right, we do not know the details and is not fair to make any judgement to either side, as I was saying.
tcboyd
Explorer
Oct 22, 2013
smkettner wrote:
I think you may have appreciated the service even if an extended wait if the breakdown was not such an easy fix. These road services are for the big stuff.

I am not a member. Have been towed once in 15 years of RVing, paid cash. Short tow $80, done.

I am surprised that GS does not have agreements with wheel and tire people in an area that is a big destination for RVs. And I am only a member because it came with the purchase of the RV. However, I have been a member of AAA for 20+ years because I am on the road a lot. I have needed them 4 times during those years and the service has always been quick and flawless.
tcboyd
Explorer
Oct 22, 2013
Funny how people jump to GSRA's defense and make speculations about the situation without knowing all the details. If you want to accept subpar service that is your business, but I will warn others who may have higher expectations.

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Good Sam Roadside Service is Useless

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