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No worries, had a spare, changed it myself and was back on the road. On the way home we had ano...","body@stringLength":"1781","rawBody":"Just finished a 10 day trip where we had a blow out on our travel trailer on the way to our destination. No worries, had a spare, changed it myself and was back on the road. On the way home we had another blow out and with no spare we decided to give our Good Sams ERS a try since we've been paying on it for several years. The phone was answered quickly and the lady was courteous. I explained our situation in every detail as I am here and that we no longer have a good spare and need 1 tire. She said I would have to pay for the tire and labor (No Problem). I asked how much this would cost. She then asked me the tire size (225-75-15, Load range D). She checked something and then said since it's a smaller tire it shouldn't cost too much. I asked her to clarify \"Not too Much\". She then stated that it would be a \"MINIMUM\" $400.00 for the 1 tire plus $163.00 for the labor. My wife and I were shocked at this. I told the nice lady \"NO-WAY, I'll find my own tire\" and told her that I am terminating the phone call and getting my own tire. I searched on my phone and found a Wal-Mart within 5 miles that had a tire, unhooked the trailer in a parking lot, got the tire and was back on the road in just over 2 hours all for the total of $166.28($144.00 for the tire, plus mounting). Beats the hell out if $563.00 and was back on the road possibly quicker than Good Sams ERS would have been able to assist us. More than likely we will not renew. A side note: While waiting for my tire to get mounted the tire guy at Wal-Mart(who carries Goodyear Marathons) asked if I was having someone else calling for a tire, cause he got a call from a \"roadside assistance\" looking for the same tire for a nearby broken down trailer. Coincidence!?","kudosSumWeight":0,"postTime":"2013-07-09T22:25:41.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Roadside Assistance","text":"Roadside Assistance","time":"2013-05-02T12:41:45.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:624983_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16865},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Just finished a 10 day trip where we had a blow out on our travel trailer on the way to our destination. No worries, had a spare, changed it myself and was back on the road. On the way home we had another blow out and with no spare we decided to give our Good Sams ERS a try since we've been paying on it for several years. The phone was answered quickly and the lady was courteous. I explained our situation in every detail as I am here and that we no longer have a good spare and need 1 tire. She said I would have to pay for the tire and labor (No Problem). I asked how much this would cost. She then asked me the tire size (225-75-15, Load range D). She checked something and then said since it's a smaller tire it shouldn't cost too much. I asked her to clarify \"Not too Much\". She then stated that it would be a \"MINIMUM\" $400.00 for the 1 tire plus $163.00 for the labor. My wife and I were shocked at this. I told the nice lady \"NO-WAY, I'll find my own tire\" and told her that I am terminating the phone call and getting my own tire. I searched on my phone and found a Wal-Mart within 5 miles that had a tire, unhooked the trailer in a parking lot, got the tire and was back on the road in just over 2 hours all for the total of $166.28($144.00 for the tire, plus mounting). Beats the hell out if $563.00 and was back on the road possibly quicker than Good Sams ERS would have been able to assist us. More than likely we will not renew. A side note: While waiting for my tire to get mounted the tire guy at Wal-Mart(who carries Goodyear Marathons) asked if I was having someone else calling for a tire, cause he got a call from a \"roadside assistance\" looking for the same tire for a nearby broken down trailer. Coincidence!?"},"Conversation:conversation:624983":{"__typename":"Conversation","id":"conversation:624983","solved":false,"topic":{"__ref":"ForumTopicMessage:message:624983"},"lastPostingActivityTime":"2013-07-24T20:28:32.000-07:00","lastPostTime":"2013-07-24T20:28:32.000-07:00","unreadReplyCount":43,"isSubscribed":false},"ModerationData:moderation_data:624983":{"__typename":"ModerationData","id":"moderation_data:624983","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:624983_1":{"__typename":"Revision","id":"revision:624983_1","lastEditTime":"2013-07-09T22:25:41.000-07:00"},"ForumReplyMessage:message:624988":{"__typename":"ForumReplyMessage","id":"message:624988","conversation":{"__ref":"Conversation:conversation:624983"},"author":{"__ref":"User:user:89352"},"revisionNum":1,"uid":624988,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:GetSupportAskQuestions"},"subject":"Re: Good Sams ERS=Ridiculous!!!!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:624988"},"parent":{"__ref":"ForumTopicMessage:message:624983"},"body":"I'm not Good Sam's customer service, but I would suggest that saving GS for when you need a tow is worth the cost. Conversely, a blowout absent a wreck caused by said blowout is not a reason to call them, as the OP found out. He did not need a tow, he needed a tire (which a wise wabbit would have acquired immediately after the first blowout). He found one on his own just 5 miles away. And what's more, at a reasonable cost.
It is important to understand how GS and other such insurers work. None of them actually operate towing services, tire shops, or repair facilities, nor do they own any tow trucks. Additionally, their operators are not service writers at such facilities (not that service writers have all that great a reputation for understanding repair issues in fine technical detail).
GS operators, have a database of service providers, and when you call in with a problem, they call a shop or tow truck near you to help you. If you ask the GS operator how much something like that will cost, you are about 3 steps away from the guy who'll do the actual job, so to a certain extent, they are winging it. Meaning that while they will give you a guess on the cost, that guess is by necessity the maximum possible amount, so that the actual charges can't be more than estimated. And she certainly had no control over the actual cost, no doubt provided by the shop they were going to engage for the job.
I have used the GS emergency service when I actually did need a tow due to a blown oil line 25 miles away from help. They were prompt, helpful, and it saved me money over hiring the tow myself. Well worth the cost, never mind the hassle of FINDING a tow truck 2,000 miles from home.","body@stringLength":"1728","rawBody":"I'm not Good Sam's customer service, but I would suggest that saving GS for when you need a tow is worth the cost. Conversely, a blowout absent a wreck caused by said blowout is not a reason to call them, as the OP found out. He did not need a tow, he needed a tire (which a wise wabbit would have acquired immediately after the first blowout). He found one on his own just 5 miles away. And what's more, at a reasonable cost.
It is important to understand how GS and other such insurers work. None of them actually operate towing services, tire shops, or repair facilities, nor do they own any tow trucks. Additionally, their operators are not service writers at such facilities (not that service writers have all that great a reputation for understanding repair issues in fine technical detail).
GS operators, have a database of service providers, and when you call in with a problem, they call a shop or tow truck near you to help you. If you ask the GS operator how much something like that will cost, you are about 3 steps away from the guy who'll do the actual job, so to a certain extent, they are winging it. Meaning that while they will give you a guess on the cost, that guess is by necessity the maximum possible amount, so that the actual charges can't be more than estimated. And she certainly had no control over the actual cost, no doubt provided by the shop they were going to engage for the job.