I bought an older, 1996, Class C, Cobra Passport 31’ in March, 2014 with 42,000 miles. In April, we added Good Sams Roadside service. This April I did not get a renewal notice so I called. I got Mary Beth at the Denver office. It must have been her first day. After being put on hold twice in 10 minutes for 2 or 3 minutes each time, she told me I never should have been sold the contract since I was on the do not renew list. When questioned, she said in 1997, I had 4 claims, in 1998 I had 3 claims, in 1999 I had 3 claims & in 2000, I had 8 claims, there for no renewal. On this new policy it showed 1 claim for April 2014 - April 2015. She was adamant & indignant about no renewal. I tried to explain that I thought that I had been mixed up with someone else. Her response was if you don’t like it, write a letter. I asked for her supervisor. After 5 minutes or so more I got Jerry. Jerry was much nicer & much more personable. His first reaction was the same as Mary Beth so my obvious irritation rose. Finally he said he would check into my issue & forward it to someone who could help. They would get back to me later that day. That was 5 days ago & nothing yet! I think they have my name & or membership number mixed with someone else. The issues they are concerned with go back to 15 to 18 years ago & I do not think that was me. What do you think?

I wouldn't worry about renewing/having Good Sam Roadside Assistance myself. I'd go with Coach Net. That's what we have and from the general opinion on the different forum's Coach Net is far superior in serviced AND customer service as you found out talking to Good Sam's Customer Service.

If they do not want your business then go elsewhere.They have you mistaken with someone else. Do you think they will be able to PERMANENTLY straighten it out. My guess is that you would continually be fighting this battle.You may be offended now but maybe it is a favor in disguiseOne question though. Were the early claims correct ("she said in 1997, I had 4 claims, in 1998 I had 3 claims, in 1999 I had 3 claims & in 2000, I had 8 claims,) and you are just disputing the claim in the past year? That might explain the "she told me I never should have been sold the contract since I was on the do not renew list."

I have coined a new term instead of "Good Sam" I now call it "Good Shame" Just call Coach Net a do business with them.

After the expiration date they will still fill your mail box with trash. If you call the answer will be the same. When I had a horse trailer with living quarters they wouldn't sell me GS ERS but they kept sending me trash mail about buying ERS. I think you will be better off with Coachnet. GS may be making more profits for their investors but Marcus detroyed CW and GS customer service.:(

The issues they are concerned with go back to 15 to 18 years ago & I do not think that was me. What do you think? Don't you know if it was you or not? You think it was not you? If it was not you, then write a nice letter explaining their mixup. If it was you, then go to Coach Net or another provider. Most people can remember every time they needed roadside assistance as it is somewhat rare. Eighteen claims!!! And you don't remember if that was you? If GS cannot figure out a way to verify your letter's accuracy and they won't change their position, then go to Coach Net or another provider. If you don't want to mess with GS anymore due to their error or mixup then go to Coach Net or another provider.

Good Sams Roadside Assistance Renewal or lack of it!

UsualSuspect
Explorer
May 05, 2015
sh410 wrote:
Where are the haters responses after i Corky's update?

To bad they don't reply, thanking the OP for the resolution posting, especially since so many want to know, or claim they do. If I disliked a Company or Product as much as some do, I would not be on their Forum where it is indexed by Google for searches, and leading folks to it.
sh410
Explorer
May 04, 2015
Where are the haters responses after i Corky's update?
TinyoneRV
Explorer
May 04, 2015
Message deleted by author.
i_Corky
Explorer
May 04, 2015
Update: A supervisor called me with a resolution to this problem greater than I ever expected, including a profound apology. He made my day!
Good_Sam_Care_T
Explorer
Apr 27, 2015
i Corky,

Thank you for all your time today and understanding. If you need any further assistance please let me know. I would be happy to help.

Mark
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
kalynzoo
Explorer
Apr 26, 2015
You might look into FMCA. Not to replace Good Sam as an organization, but just as another group of good friends RVing. FMCA used to use CoachNet as their preferred provider but now has another roadside assistance company operating under its banner. Regardless of whether you stay with GS or try another roadside assist company you should probably talk to someone to clarify your file. I think you will find that all of the companies have a risk limit on roadside assistance usage, and with the way companies are merging you could easily find yourself SOL at some future date. You may also find that your vehicle insurance contains a roadside assistance policy, many do. Also, if for whatever reason, you tend to require roadside assistance more often then what the insurance companies call "average" you might consider more than one policy...without all the frills they are not too expensive...and then you can alternate usage as needed. Just thinkin.
Happy Trails.
i_Corky
Explorer
Apr 26, 2015
Follow up: I was a member with Emergency Road Service back then but there is no way I had that many claims.
UsualSuspect
Explorer
Apr 26, 2015
Go to a different provider, and try not to overuse it. AAA and CN all have limits on how many calls per year they consider normal and exceeding them will subject you to cancellation. I know some on here love CoachNet, they left me stranded, refused to send a tow when I told them no one showed up after 5 hours, then refused to reimburse me after I filed a claim, they said the tow company said they changed it and they do not pay twice, I explained no one showed up, fell on deaf ears. If you complain on CoachNet's their FaceBook page, CoachNet will ban you from further postings there, and will delete it. I guess if you can't read about the bad it must not be there. IMHO all of the tow services are the same, hit and miss, just the misses are remembered.
Ozlander
Explorer
Apr 26, 2015
18 claims in 4 years, I'd say you abused your insurance policy.
You'd be on my forget it list also.
jmtandem
Explorer II
Apr 26, 2015
The issues they are concerned with go back to 15 to 18 years ago & I do not think that was me. What do you think?

Don't you know if it was you or not? You think it was not you? If it was not you, then write a nice letter explaining their mixup. If it was you, then go to Coach Net or another provider. Most people can remember every time they needed roadside assistance as it is somewhat rare. Eighteen claims!!! And you don't remember if that was you?

If GS cannot figure out a way to verify your letter's accuracy and they won't change their position, then go to Coach Net or another provider.

If you don't want to mess with GS anymore due to their error or mixup then go to Coach Net or another provider.

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