Good Sams Roadside Assistance Renewal or lack of it!

I bought an older, 1996, Class C, Cobra Passport 31’ in March, 2014 with 42,000 miles. In April, we added Good Sams Roadside service. This April I did not get a renewal notice so I called. I got Mary Beth at the Denver office. It must have been her first day. After being put on hold twice in 10 minutes for 2 or 3 minutes each time, she told me I never should have been sold the contract since I was on the do not renew list. When questioned, she said in 1997, I had 4 claims, in 1998 I had 3 claims, in 1999 I had 3 claims & in 2000, I had 8 claims, there for no renewal. On this new policy it showed 1 claim for April 2014 - April 2015. She was adamant & indignant about no renewal. I tried to explain that I thought that I had been mixed up with someone else. Her response was if you don’t like it, write a letter. I asked for her supervisor. After 5 minutes or so more I got Jerry. Jerry was much nicer & much more personable. His first reaction was the same as Mary Beth so my obvious irritation rose. Finally he said he would check into my issue & forward it to someone who could help. They would get back to me later that day. That was 5 days ago & nothing yet! I think they have my name & or membership number mixed with someone else. The issues they are concerned with go back to 15 to 18 years ago & I do not think that was me. What do you think?