GS Road Service, myth Vs reality

Thank You, Schelp.. Finally somebody got it. After over 30 years in law enforcement, I have found that the rest of the story is often very different than the complaint that was made. Based on the number of posters that comes onto RV.NET and complains about a service failure, I would think the GS Roadside is the worst product in the world. I can read through the tone many times and see more of the story. To me, body cameras are a godsend a vast majority of the time. I like being able to see and hear exactly exactly what happened. A vast majority of our complaints gets stopped short when the complainer finds out that it was recorded and we have it, so.... I just wonder how many of the complaints in this forum would still be made if they knew that the actual story would follow? Then when I see the canned answer from the team, I understand their dilemma at the outset, but a follow up would be great, and yes they can do that without it being a personnel issue. Maybe it was a staffing issue combined with an exceeding high call volume. Maybe it was a training issue, or maybe it was just an opportunity for improvement. If so, then say so. On the lockout thread, if it is as portrayed, then he team could simply say.

Dear Sir, We apologize for the service failure during your call. After reviewing the service request along with the recordings we have determined that this was a (whatever the) failure on our part and we have taken steps to address this specific instance and will also use it as a reminder to all of our associates as to the level of service expected by our customers.

In today's social media state, it is easier to jump on a website (or jump infront of a news camera) and start launching flaming arrows, especially if they know that there will be no return fire.