X2
Here's a positive outlook:
http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/28459528/gotomsg/28460342.cfm#28460342
Since this IS the Good Sam RA forum, of course people are going to complain to them here. You won't see complaints about the other roadside assistance companies on this forum, even though they may exist elsewhere. I too believe people with negative experiences heavily tip the scale with the number of posts. Positive experiences are less likely to be posted than complaints.