GSESP Coverage

Marcus, I just have a question about the selection of the warrantee company that CW gave us when we purchased our Heartland Bighorn. When I went back to finish up the deal on it, the sales manager asked if I wanted the extended warrantee, and I agreed to purchase it. At the time I did not ask what company was the carrier, I just assumed that it would be Good Sams Extended Warrantee. We waited for several weeks for the paperwork to arrive, when it never did, I called Good Sams, and found out they had no record of the purchase. I made some calls, and found out that some company called, Assurance, (not sure about the spelling), I called them and asked if I was going to receive paperwork, they responded that they don’t send anything. My point is that I have had issues with CW service,we took our Bighorn in to CW or Council Bluffs, IA the first week in Nov2013, and heard from them about a month ago, they were just starting on it then, haven't another thing from them, my one year warrantee is almost up, and wish that I would have had Good Sams Extended Warrantee. Best Regards, Member Browntljm

Hello jurzbill,

Thank you for taking the time to share your story! We certainly appreciate that and please feel free to share anything with us at all.

browntljm- I'm sorry to hear about your experience. Assurant is one of our partner companies who helps to handle our dealership extended service plans. The plans do still have the Good Sam name on them and I would like you to know that they are also really easy to work with should something occur. With regard to your service in Council Bluffs, if you could please send me a private message with your contact information I would like to have someone look into this for you.

Please let me know if you need anything else at all and I hope you both have a wonderful day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

I think you RE-ed two members in the same response post. browntljm