Valkyriebush wrote:
TheSchicks wrote:
Yesterday I phoned Good Sam to renew our roadside assistance. I was informed of a special offer that would allowed me to renew for 3 years at a one time charge which was a savings over the 3 years. I informed your representitive that I did not wish to take this opertunity at this time and perferred to renew for 1 year. Your representitve actually laughed at me. The way I chose to spend my money is my business and I do not appreciate your representatives demeaning response.
I renewed my ERS platinum by mail. I got an e-mail that it was gonna expire. Called them up and they had not posted or received my payment yet so I payed again on the phone with a Visa card just to make sure. After being charged twice, I informed them and they said they would apply it to another year. I said no thanks, send me my refund. Still waiting, been about a month now.
Thanks for the call Zack, When I first called GSERS I was informed that it would take 4-6 weeks for my refund and asked why couldn't they just credit it back to my debit account? I was told because the order the payments came in, the first a check in the mail, and the second, phone by debit I would have to cancel both to do that. I guess an accounting system issue. Just trying to keep it simple. I'll just send my renewal a little earlier from now on. I do appreciate the Good Sam folks monitoring the board and responding as they do. I've been a member since I started RV'ing and hope to be for many years to come. My checks in the mail.
