Guess Good Sams doesn't need any new customers
Last week I read a post about a camper that had a good experience being pulled out of the mud by Good Sams Road side assistance.
I was debating joining because I was a long term AAA customer.
After reading this story I was convinced that GSRSA was for me.
So I went to Good Sam Road side assistance web site and signed up, $79 introductory cost, paid with credit card.
Less than five minutes later I get an email with order number, saying I would receive an account number as soon as payment approval is processed.
Five days later, nothing, I email back inquiring to account status?
My credit card has a $79 charge pending.
after three e-mails later I get a flippant email that they (GSRSA) cannot find my order,,, REALLY?
Called CC company and because it is pending,, I CAN NOT STOP PAYMENT!!!
And You wonder why customers are reluctant to re join or join your service!!
I was debating joining because I was a long term AAA customer.
After reading this story I was convinced that GSRSA was for me.
So I went to Good Sam Road side assistance web site and signed up, $79 introductory cost, paid with credit card.
Less than five minutes later I get an email with order number, saying I would receive an account number as soon as payment approval is processed.
Five days later, nothing, I email back inquiring to account status?
My credit card has a $79 charge pending.
after three e-mails later I get a flippant email that they (GSRSA) cannot find my order,,, REALLY?
Called CC company and because it is pending,, I CAN NOT STOP PAYMENT!!!
And You wonder why customers are reluctant to re join or join your service!!
