Could a member of the Good Sam group explain how the road side assistance program works?Does Good Sam run its own call center?If not do they contract with a vehicle specific call center, or is the person on the other end also a Direct TV rep depending on what line they pick up?How are the service providers vetted? Is it just a dollar bid that goes out, "anything for a buck" style, or are they required to have the equipment and the expertise to handle the majority of the calls. Just curious about how the whole thing works.

Thank you for the post pitch. Our roadside assistance programs provide the necessary services to enable your vehicle to proceed under its own power or be towed. It is a sign and drive service that requires the member to contact one of our Good Sam Certified dispatch representatives for service unless otherwise instructed by a law enforcement official. Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services. The providers in the network submit an application requiring proof of insurance and bonding. Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network. That being said, we do our best to use “in-network” providers when possible to assist our members as our second most important concern to your safety is the wellbeing of your RV. I encourage you or anyone else reading this to review the full details of each of our programs at the website provided below. You can compare the specific benefit brochures there.http://www.goodsamroadside.com/If you or any of the other readers have specific questions, concerns or a complaint regarding our program guidelines or services please contact member services at 800-842-5351 and one our representatives will be happy to assist you. Thank you, Zach

Excellent canned response. Tells me absolutely nothing!

I apologize for any confusion pitch. This was not a canned response and it addresses each one of your questions specifically. To provide clarity I have broken down where each question was addressed below.Does Good Sam run its own call center? Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services.If not do they contract with a vehicle specific call center, or is the person on the other end also a Direct TV rep depending on what line they pick up? Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services.How are the service providers vetted? The providers in the network submit an application requiring proof of insurance and bonding. Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network.Is it just a dollar bid that goes out, "anything for a buck" style, or are they required to have the equipment and the expertise to handle the majority of the calls? Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network. That being said, we do our best to use “in-network” providers when possible to assist our members as our second most important concern to your safety is the wellbeing of your RV.If you or any of the other readers have specific questions, concerns or a complaint regarding our program guidelines or services please contact member services at 800-842-5351 and one our representatives will be happy to assist you. You can also go to the website in the previous post to compare benefits. Thank you, Zach

pitch wrote:Excellent canned response. Tells me absolutely nothing!:R

pitch wrote:Excellent canned response. Tells me absolutely nothing!I think he answered your questions in his first reply.

How does the system work? | Good Sam Community

11 Replies

GSRoadsideAssis
Explorer
Oct 31, 2013
Thank you for the post pitch. Our roadside assistance programs provide the necessary services to enable your vehicle to proceed under its own power or be towed. It is a sign and drive service that requires the member to contact one of our Good Sam Certified dispatch representatives for service unless otherwise instructed by a law enforcement official. Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services. The providers in the network submit an application requiring proof of insurance and bonding. Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network. That being said, we do our best to use “in-network” providers when possible to assist our members as our second most important concern to your safety is the wellbeing of your RV.

I encourage you or anyone else reading this to review the full details of each of our programs at the website provided below. You can compare the specific benefit brochures there.

http://www.goodsamroadside.com/

If you or any of the other readers have specific questions, concerns or a complaint regarding our program guidelines or services please contact member services at 800-842-5351 and one our representatives will be happy to assist you. Thank you, Zach

Forum Discussion

How does the system work?

11 Replies

About Customer Support

Related Content

Not all Aftermarket bumpers work

How does 50 amp work?

How does GPS work?

Does this combination work?

How does this work?