From the GS Platinum MBB.
"HOW TO GET HELP IN AN EMERGENCY IT’S EASY AS A, B, C2
A. Call 1-800-586-7400
Your call is toll-free anywhere in the U.S. (including Alaska and Hawaii), Canada,
Puerto Rico, and U.S. Virgin Islands. For service in Mexico only, please call toll-free
001-866-456-0969. Give the Service Representative your membership number,
membership expiration date, and the phone number you are calling from.
B. Describe the location and vehicle
Tell us the road name and cross street or highway number and nearest mile
marker. Also tell us the model, make and color of your vehicle.
C. Describe the problem to our certified dispatch representatives
When you call Good Sam Platinum Roadside Assistance, know that our representatives
are specifically trained to answer questions about RV complexities and how
to handle vehicle disablement situations. Explain the vehicle’s problem so we can
send the proper equipment to assist you. Your Certified Dispatch Representative
may ask you to hold while the appropriate local Emergency Service Provider is
contacted. We’ll confirm the estimated time of arrival and provide you with the
information on the Service Provider who is coming to assist you.
If the service does not arrive by the estimated time of arrival OR If you have been
promised a call back and have not received it in the time specified ... Call us back
at 1-800-586-7400
We may have had difficulty locating your vehicle and/or reaching you at your
phone number."
So, what did they tell you as an ETA when you called? Did you call them back after the ETA had expired?
I would say response time varies with every call to them, based on their policy as stated in the benefits brochure. Things like time of day, breakdown location, availability of appropriate service personnel and vehicles will all factor into it.
The few times I've called them, they've been pretty close to their suggested ETA, or they've called back to explain the delay.
