How many databases exist for customer info? -UPDATE

I have to agree hat there are multiple databases and even though they are probably supposed to sync, that they don't. At least not fully. They have me as my first name in one and my middle name in another. Address is the same in both. Didn't look the last time at CW, but months after trading in the TT and getting the motorhome, it was showing up as a TT on their screen. I had updated my account online within a couple days of the rv change.

I've mentioned it many times that Marcus needs to get someone or some people in there to clean up their database issues. It seems like they keep putting band aids on it. When I go in for service, even the service writer has a difficult time finding my rv in their system.

2oldman wrote:

HappyKayakers wrote:
PM sent, but I'd still appreciate an answer about the databases.

My guess is you're not likely to get one.

I tend to agree with that but holy cow, how long will they keep putting band aids on symptoms instead of addressing the root cause?

HappyKayakers wrote:
PM sent, but I'd still appreciate an answer about the databases.

My guess is you're not likely to get one.

PM sent, but I'd still appreciate an answer about the databases.

HappyKayakers,

If able please send me a PM I would like to help and make sure your information is updated correctly. Thank you in advance.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Depends on the database. My experience is that most commercial databases don't immediately update because of the shear volume of updates,.

Leeblev wrote:
There is one database, as far as I know. The problem is that they do not update instantly, but usually once every 24 hours or so. If I had updated my info, turned around and asked for a new card, I would have expected to not see the updated information for at least a day.

You work for GS?

As a former database administrator, 24 hrs makes no sense, especially since my correct mailing address was displayed on the website. That requires a call to the database.

There is one database, as far as I know. The problem is that they do not update instantly, but usually once every 24 hours or so. If I had updated my info, turned around and asked for a new card, I would have expected to not see the updated information for at least a day.