I DON'T WANT THE FREEBIES!

RVToadless,

Thank you again for your time and posting. I would like to apologize for the delay in your request. I will get you the answer needed in this matter ASAP.

Thank you,

Mark
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

It's now MAY 2015 and NO ONE has gotten back to me on whether you have this issue resolved to the point that if I say DON'T SEND ME THE PREMIUM that you will actually comply with this?

Happy Holidays RVToadless,

I did see your latest post and want you to know we will not ignore your valid question. Since I was not in on the original investigation, I do not have the answers you want at this moment. But I have forwarded your information and question to the two people who are working on your issue. I will let them reach out to you with the information they have.

Have a safe holiday.
Rudy
Rapid Response Team member.

I'm bringing this topic forward again to ask for an update.

Has Good Sam developed a process to allow customers to "opt out" of premiums that are sent on renewals? This should be on a case by case basis, not an "all or nothing."

For example, maybe next year you will have a premium I would want.

What is the status? Or is this something you are going to ignore?

I consider the above response to be "non-responsive." Telling me that my "information has been forwarded" is nothing more than a repeat of previous responses. And, although you wrote this response a week ago, NO ONE has been "in touch" with me.

What I NEED...... is for Good Sam to:

Start taking action on this.

What I NEED....... is for Good Sam to:

Develop a process to allow customers to "opt out" of getting whatever "freebie" (or whatever Good Sam calls it) you send out when customers renew insurance/membership.

What I NEED...... is for Good Sam to:

Let us know the progress of developing this. Have you started? How long before you are done? When will it be implemented? You already have "opt out" for junk mail. Just carry this process to renewals. Something like a "check the box" to not allow our address to be forwarded to whatever third party handles these things. Shouldn't be that difficult.

And having your phone customer service reps simply say, "You can just throw it away" shows a complete disregard of the ramifications of sending us these "freebies" when a customer may not want it.

Again, I do NOT want a repeat of "We have forwarded your information."

Please provide a "more responsive" reply!

Hello RVToadless,

My apologies for any trouble. I have your information forwarded to our executive team and someone will; be in touch with you. PLease let me know if you need anything else. Thank you and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

I am asking for an update on this. Has Good Sam actually addressed this issue, or are you just sitting back thinking you don't have to do anything because you have a year before I renew again? I want this issue addressed NOW for anyone who, like me, doesn't want the "specials" that are sent for renewing?

Well, to anyone who still cares about this thread, someone from Good Sam called me and told me that they will address this. My understanding is that they will try to implement a process to prevent stuff being sent if the customer doesn't want it, and that the customer service reps will be retrained about things like saying to me "you can just throw it away" (which I thought was stupid to say to me, here I was complaining about them sending it to me, and they were turning it around and making it my fault.....)

We'll see on the next renewal if it actually works.....

Ok, perhaps I should have made the topic line be: I DON'T WANT THE USELESS******THAT YOU SEND US FOR RENEWING OUR MEMBERSHIPS but I couldn't fit that one in......

rockhillmanor wrote:

I DON'T WANT THE FREEBIES!

I still get a kick out of the OP's topic line.

When was the last time any of us ever got anything for FREE from GS!!!:B:B

I DON'T WANT THE FREEBIES!

I still get a kick out of the OP's topic line.

When was the last time any of us ever got anything for FREE from GS!!!:B:B