I complained bitterly about this last year, and your "team" was NON-RESPONSIVE! Once again, I got my renwal for Good Sam Travel Assist. Again, the letter said, "When you renew, we will send you travel documents." I DON'T WANT THE TRAVEL DOCUMENTS! I have to pay for my mail to be forwarded, I have to pay by the weight, this just adds to the "weight." Not to mention, I am just going to throw them away, which adds more "junk" to the landfills. Not very "green" in my opinion.Today, I called Good Sam Travel Assist and got sent over to Good Sam. I talked with an employee named Marybeth who told me that if Good Sam "Suppresses" mail, then I get NOTHING, not even my renewal notices. This explains to me why I still get "junk mail" even though I have been told by Good Sam employees that I'm "opted out" of advertising mailings. Truth is, I'm NOT, really, "opted out." Come on. All the other organizations I belong to have a way to send me just the renewals w without getting the other "junk" that I do not want. Marybeth said she is going to work on finding a way for me to get renewal notices without getting the other "junk" that I do not want. Ok, why haven't you been working on this issue all along? Why did I have to scream at the top of my lungs to get some action on this? Marybeth was very nice and hopefully she is working on this. As you can see by replies to all my other posts on this, other people DO NOT WANT the junk mail either.So, address your members and find a way to REALLY opt us out. And, if we renew our memberships, make sure we don't get sent the "Special stuff" if we do not want it.Other organizations can do this SO CAN YOU!

Good Morning, I apologize for the issue you are having with our mailing. Mary-Beth is working on this now, and she will reach out to you here in about 30 minutes. Please have a wonderful day. Thank You, Glenn.

She did call back, but I DO NOT CONSIDER THE MATTER CLOSED until I see that I do not get any more mail that I do not want other than renewal notices. Marybeth basically told me I will get renewals via email. I can live with this. il.And, if I want to renew, I basically have to "call it in." I can live with that. I just don't want to get idiotic freebies that I'm just going to throw away and add to the landfill. Again, I do not consider this matter CLOSED until a GOOD LENGTH OF TIME HAS PASSED and I don't get "junk mail."But I do thank Marybeth for her work on this.But you still have not answered my question as to why you haven't been working on this all along as I have complained about it on here repeatedly!

They are mail forward services that you can scan your mail on line. And then have them trash what you don't want.May cut down on your stress some. And be worth the extra cost.

Ah the world must march to your drum and you are tilting at windmills.

Triker33 wrote:They are mail forward services that you can scan your mail on line. And then have them trash what you don't want.May cut down on your stress some. And be worth the extra cost.You might have missed it but please don't start this discussion again. She won't just "trash." The discussion becomes long and cannot be resolved. Here is what RVtoadless had to say the last time she posted: " And, think globally act locally, as 4 X 4 said. I agree! Just like the starfish story. Just because YOU don't have time to fight junk mail doesn't mean it's not a worthy thing to fight. Some of us fight the battles that you can't."She has posted threads on this issue on: 09/15/14 and again on 10/15/14 and again on 12/21/14 and again on 05/14/15 and again on 06/28/15 and again on 07/02/15 and lastly, thankfully, on 08/22/15.Junk mail seems to be a life mission for her and that is perfectly fine, but let's give it a break here. It really is growing old. Or we could make a sticky for her, along with WalMart threads. :)

I don't want the "Travel documents" | Good Sam Community

11 Replies

Dog_Folks
Explorer II
Aug 27, 2015
darsben wrote:
Vulcan Rider wrote:
darsben wrote:
Ah the world must march to your drum and you are tilting at windmills.

And in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything.

Just stop please.

He has a legitimate complaint that deserves an answer.

I am actually amazed that they didn't just blow him (us) off.

As you said "in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything"
Are you looking in your mirror?
Nothing nasty about my comment just my opinion.

Well said Darsben. I agree.
darsben
Explorer II
Aug 27, 2015
Vulcan Rider wrote:
darsben wrote:
Ah the world must march to your drum and you are tilting at windmills.

And in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything.

Just stop please.

He has a legitimate complaint that deserves an answer.

I am actually amazed that they didn't just blow him (us) off.

As you said "in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything"
Are you looking in your mirror?
Nothing nasty about my comment just my opinion.
GMandJM
Explorer
Aug 27, 2015
JJ obviously feels very passionately about the subject. And perhaps this time her issue has been properly addressed.

I think we can probably all agree: Enough said.

(And I'm a little surprised that this thread has not yet been closed)
pconroy328
Explorer
Aug 27, 2015
Vulcan Rider wrote:
darsben wrote:
Ah the world must march to your drum and you are tilting at windmills.

And in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything.

Just stop please.

He has a legitimate complaint that deserves an answer.

I am actually amazed that they didn't just blow him (us) off.

I don't speak for 'darsben' but the thought did cross my mind that what he's asking for affects 0.00000001% of their mailings. My response, unposted, would have been similar.

I'd have recognized this, that my needs are in the minority, and asked if they had a way of supporting my request to not get thick mailings.

"Complaining bitterly" doesn't seem like the best way out of this, to me. YMMV
Good_Sam_Care_T
Explorer II
Aug 27, 2015
Hello,
As we discussed earlier, we have removed your name from our system, and the mail should stop. We will be sending your renewal via email. I apologize again for the delay in response. I can't speak as to why this was not handled when you posted on this issue before. I just hope you will accept our apology, and our resolution. We will continue to try to make your experience a positive one. I will let Mary-Beth know you are thankful for her help. Please have a wonderful day.
Glenn.
Vulcan_Rider
Explorer
Aug 27, 2015
darsben wrote:
Ah the world must march to your drum and you are tilting at windmills.

And in every bunch, there has to be one or two who can't help but make a nasty comment about almost everything.

Just stop please.

He has a legitimate complaint that deserves an answer.

I am actually amazed that they didn't just blow him (us) off.
Dog_Folks
Explorer II
Aug 27, 2015
Triker33 wrote:
They are mail forward services that you can scan your mail on line.
And then have them trash what you don't want.

May cut down on your stress some. And be worth the extra cost.

You might have missed it but please don't start this discussion again. She won't just "trash." The discussion becomes long and cannot be resolved.

Here is what RVtoadless had to say the last time she posted:

" And, think globally act locally, as 4 X 4 said. I agree! Just like the starfish story. Just because YOU don't have time to fight junk mail doesn't mean it's not a worthy thing to fight. Some of us fight the battles that you can't."

She has posted threads on this issue on: 09/15/14 and again on 10/15/14 and again on 12/21/14 and again on 05/14/15 and again on 06/28/15 and again on 07/02/15 and lastly, thankfully, on 08/22/15.

Junk mail seems to be a life mission for her and that is perfectly fine, but let's give it a break here. It really is growing old.

Or we could make a sticky for her, along with WalMart threads. :)
darsben
Explorer II
Aug 27, 2015
Ah the world must march to your drum and you are tilting at windmills.
Triker33
Explorer
Aug 27, 2015
They are mail forward services that you can scan your mail on line.
And then have them trash what you don't want.

May cut down on your stress some. And be worth the extra cost.
RVToadless
Explorer II
Aug 27, 2015
She did call back, but I DO NOT CONSIDER THE MATTER CLOSED until I see that I do not get any more mail that I do not want other than renewal notices.

Marybeth basically told me I will get renewals via email. I can live with this.
il.
And, if I want to renew, I basically have to "call it in." I can live with that.

I just don't want to get idiotic freebies that I'm just going to throw away and add to the landfill.

Again, I do not consider this matter CLOSED until a GOOD LENGTH OF TIME HAS PASSED and I don't get "junk mail."

But I do thank Marybeth for her work on this.

But you still have not answered my question as to why you haven't been working on this all along as I have complained about it on here repeatedly!