I will be shopping!
Hi all--very disappointed with GS Roadside Assistance. Toad broke down today. Called at 5pm and operator dispatched the towing service. Two and a half hours later the tow truck arrived and towed me...
Forum Discussion
chast wrote:
Hi all--very disappointed with GS Roadside Assistance. Toad broke down today. Called at 5pm and operator dispatched the towing service. Two and a half hours later the tow truck arrived and towed me a mile to a garage. I was not in a remote area and don't understand why it took that long for help to arrive. I called after a hour wait and was told to continue waiting! Looks like I need to find another service!
In defense of ALL road side services.
When we are stranded on the side of the road we are NOT the lone ranger in that position on that given day.
ERS companies call the nearest tow shop on their list for you. If the tow truck driver is out on another call you are next on their list.
Tow truck companies work all day running to service calls. Certainly not in GS's control. Respectively everyone has to wait their turn.
