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KyRidgeruner's avatar
KyRidgeruner
Explorer
Dec 23, 2013

I would like your opinion!

I have a 2007 fleetwood southwind 37c. Here is what happen my norcold 1210m fridge decided to stop working "ammonia tank leaked out" so I took it to the RV repair shop on Dec 2 2012 they in formed me that the complete unit had to be removed and replaced.i was leaving for a trip on Dec 5 2012. Seeing as it was a buddy trip I could use coolers until I returned. So when I returned on Dec 18 2012 to return to the repair shop I noticed on my warranty it had expired on Dec 12 2012. I was thinking it was a 36 mo but instead it was a 24 mo warranty . I called Good Sam talked to customer service to explain the issue. And she politely told me it doesent matter if the repair shop had made a work orde or not if it is not in the computer by 12/12/13 I was SOL. What is your thoughts on this. The repair shop did not make a repair order because I was bringing it back in a couple weeks not realizing the warranty was that close.but we do have phone records to show I was there. Your Thought?
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  • KyRidgeruner's avatar
    KyRidgeruner
    Explorer
    Dec 23, 2013
    Yes the repair shop has proof I was there. 12/2/13 but that was not good enough for GS
  • Noel's avatar
    Noel
    Explorer II
    Dec 23, 2013
    Perhaps all is not lost. Was there ANY paperwork showing you went to the RV shop on 12/2 and reported the problem? If not, will the shop tell GSESP that you were there 12/2 ?

    So what if you had taken sick after the 12/2 visit ? Or had to leave town on a family emergency ? If these two scenarios would fly......why not your particular one ?
  • Oasisbob's avatar
    Oasisbob
    Explorer
    Dec 23, 2013
    Sadly from a legal standpoint you are SOL. It was y0our choice to put off the replacement. I would be more understanding if it were me as the insurer. But I am not a big heartless corporation. I would also considera different brand of fridge. That was way too soon for that kind of failure. Might as well price shop for your fridge.
  • BuckBarker's avatar
    BuckBarker
    Explorer
    Dec 23, 2013
    6 days late. If your auto insurance expired and you got into a wreck 6 days later, would you expect the company to cover you?

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