If you're not happy I'm not happy

Hello Esacnj,

Thank you for contacting Good Sam, please provide additional details regarding the call back you are waiting on. We will be glad to look into your concerns.

Thank you,
Good Sam Care Team

Best results are always achieved with respectful, complete complaints. Restate the issue each time. “BS” isn’t either.

Same here. I have contacted them twice with concerns about warranty work that has never been completed. First time no response at all.

Second time I got a email that said someone would be in contact with me.

They took the money and ran.

I already supplied details to Marcus' office and they said they would respond. Look it up.

Esacnj wrote:
I already supplied details to Marcus' office and they said they would respond. Look it up.

might be easier for them to look it up if you give them your name........

IMO you are not very good at complaining...and getting results.

While the OP is a bit light on data, I can see his point. He HAS contacted GS once (or possibly more) already, who in turn told him that they would contact him. They have not followed up on their end of the bargain and the OP is rightfully disgruntled with their lack of Customer Service.

I was going to go into SLA's and service agreements, and all that, but figured it would fall on deaf ears...

Their words not mine. "If your not happy I'm not happy". They made statements in membership renewal that they didn't live up to. I left detailed message with my name, phone # and issues and had them read it back to me and they assured me I would receive a return call.

Wow, but a friend warned me about this, that most likely everything will be so. It's good that I listened to him. Hope the problem is temporary guys

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team