Inept or not properly trained dispatcher
Had a blowout on my fifth wheel on I-80 pa. Dispatcher took info and stated she would call back in 15 min. 1 hr later I called back stated she was still looking for a service tech. I Called back 1/2...
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Funny you should have that sort of experience. Years ago my truck broke down far from home, and the roadside assistance people insisted that they had to use the cell phone number as their only way to determine which 100 mile radius to fetch help from, never mind the cell phone was from the OTHER coast. Pointing out that summoning a tow truck from Virginia was going to cost a LOT more than getting one from near my then-current location in Utah did no good.
