Inept or not properly trained dispatcher
Had a blowout on my fifth wheel on I-80 pa. Dispatcher took info and stated she would call back in 15 min. 1 hr later I called back stated she was still looking for a service tech. I Called back 1/2...
Forum Discussion
Supposedly, there are ERS SUPERVISORS, listening in on your conversation or very close by the agent, who should ask the supervisor for help.
It it also incumbent upon you to say: LET ME SPEAK TO A SUPERVISOR.
It it also incumbent upon you to say: LET ME SPEAK TO A SUPERVISOR.
