Inept or not properly trained dispatcher
Had a blowout on my fifth wheel on I-80 pa. Dispatcher took info and stated she would call back in 15 min. 1 hr later I called back stated she was still looking for a service tech. I Called back 1/2...
Forum Discussion
HappyKayakers, thank you for your post. The Good Sam Roadside Assistance commitment is to provide you with safe, professional, and courteous service in response to your call to our 24-hour, 365-days-a-year call center. In response to your call, we will address your disablement, and tow you to a repair facility, or “bring the repair facility to you” through a mobile mechanic. To address safety or traffic management issues, at times, law enforcement may become part of the process. As the Member Benefit Brochure specifies: “At their discretion, law enforcement officers may radio for a non-program emergency service provider.”
It is not Good Sam standard operating procedure to ask our members to contact local law enforcement, or to call local service providers, to secure service.
Thank you for your membership, Frank
It is not Good Sam standard operating procedure to ask our members to contact local law enforcement, or to call local service providers, to secure service.
Thank you for your membership, Frank
