As can be seen from our previous post, Good Sam responded immediately to the complaint about National General Insurance Co. Unmistakable evidence which is documented, photographed and backed by experts; shows that a rodent chewed the wiring harness of my Coach's generator and urinated on the unit. The initial recommendation and request, based on advice from the repair facility, was to replace the generator but we were informed that National General Ins. would pay for the damaged wiring but not a new generator; only a small part of the damage. If a rodent's chewing is an allowed claim; then subsequently, the acidic damage to the interior of the unit should also be covered. The basic repair was done to the wiring because that is all that National General advised that they would cover. Unfortunately, this just exposed more damage. Mechanics advised that the generator would start after the wiring was repaired but abruptly shut off. Therefore, after spending approximately $1,900 unnecessarily we are now faced with having to replace the generator. We are really disappointed that this obvious rodent damage is not fully covered. In addition to the $1,900 cost we have had to endure unnecessary costs which are compounding and still we must replace the generator. Our original belief that Good Sam's insurance could be better; still stands.
We are not accepting this and are still waiting on a call from the supervisor of the supervisor of the Claims Department.
