Is trip planner not working

Trip planner is having problems through the internet explorer. I have no problems using Bing search engine.

GoodSamFamily wrote:
Hi Dave5143,

I sent you a PM asking you to sign out of GoodSamClub.com, then back in. Then, go back to the trip planner to look for your saved trips.

Sincerely,
Good Sam Club Team

Just checked into the trip planner and my old trip plans are back again. I'm now a happy camper though I will be making frequent print copies of my trips from now on.

To All,

Thank you all for your time and participation in this thread. I would like to apologize for the problems you all have experienced with the trip planner in the past week. At this time the trip planner is up and running as normal. If you have experienced any problems with the loss of a saved trip please send me a PM. I would like to share this information with our website team and help if able.

Thank you,

Mark
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

TO GOOD SAM CLUB TEAM,

WOULD IT NOT behoove ANYONE ON THE TEAM to INFORM ALL MEMBERS WHO ARE USING the TRIP PLANNNER ? THAT IT IS WORKING ?

OK...good news! Trip planner seems to be working now. I was able to log on and access my saved trip.

Sooo....am I the lucky one, or is it working for everyone else??

Hi Dave5143,

I sent you a PM asking you to sign out of GoodSamClub.com, then back in. Then, go back to the trip planner to look for your saved trips.

Sincerely,
Good Sam Club Team

Looks like somebody' s team fell asleep on this one...

Well I'm now able to login to the trip planner so there is some progress.
Only problem is that all of my trips are gone.
Is this permanent or are you still working to bring back the stored trips?

wannavolunteerFT wrote:
Good Sam response team, why don't you put a warning on the web page, before folks try to access it. I am sure it wouldn't take but a minute for one of those smart computer folks to just post a simple warning that it isn't working but you are trying to fix it.

Concur! Open communications with your clients is usually a good thing.

Hello All,

Unfortunately, we are still having issues with our Trip Planner server at this time. Our IT department is still working diligently to get it fixed as quickly as possible. We apologize for any inconvenience this may cause.

Rapid Response Team