KOA/Allstate Motor Club and blood pressure
OMG!!!! What a joke it can be if it weren't so serious as a failure of customer service and communications between the customer and AMC. It even gets worse once the call gets dispatched to a contrac...
Forum Discussion
OH, But Wait the story gets better!!!!!
While in the mist of typing the last post my home phone rings. Caller ID says Affinity Group and my mind goes to the question "WHO".
So I answer the phone, and more likely not with my most pleasant voice to which I apologize Zach. And low and behold guess who was on the phone? OK, not hard to guess if you had read the last sentence.
Zach was most gracious and had been following my situation since the original post made back on Sunday. Once I followed up with this latest string of " Customer Service Fails by the opposing team the first string quarterback for SGRA (Zach)stepped in to call the next play.
Currently the matter is in his hands and things are being taken care of. Do you know how well it makes you feel when a star member of such a large conglomerate of companies takes the time to watch out for the members who made the choice to join as a due paying member. Well if you don't let me tell you it is a warm fuzzy feeling, the kind that earns your respect and tells you that the right choice has been made. To put it more simply about the only better feeling is a hug from a grandchild who for no reason just wanted to grace you with a no reason hug. And that is special !!!!
While in the mist of typing the last post my home phone rings. Caller ID says Affinity Group and my mind goes to the question "WHO".
So I answer the phone, and more likely not with my most pleasant voice to which I apologize Zach. And low and behold guess who was on the phone? OK, not hard to guess if you had read the last sentence.
Zach was most gracious and had been following my situation since the original post made back on Sunday. Once I followed up with this latest string of " Customer Service Fails by the opposing team the first string quarterback for SGRA (Zach)stepped in to call the next play.
Currently the matter is in his hands and things are being taken care of. Do you know how well it makes you feel when a star member of such a large conglomerate of companies takes the time to watch out for the members who made the choice to join as a due paying member. Well if you don't let me tell you it is a warm fuzzy feeling, the kind that earns your respect and tells you that the right choice has been made. To put it more simply about the only better feeling is a hug from a grandchild who for no reason just wanted to grace you with a no reason hug. And that is special !!!!
